Brooke Hawkins
Lillington,NC
Summary
Customer-focused professional with significant experience in managing diverse interactions and resolving issues. Skilled in maintaining a positive environment and enhancing service quality through effective communication. Proven ability to handle high volumes of orders while ensuring client satisfaction and efficiently addressing complaints.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
New Hill, North Carolina
07.2025 - 11.2025
- Sorted packages by destination, service level, and route requirements.
- Loaded and unloaded FedEx trailers using conveyor systems and hand trucks.
- Assisted in loading delivery trucks with prepared packages.
- Scanned shipping labels with FedEx handheld devices.
- Stacked packages safely to protect freight and warehouse order.
- Followed FedEx safety procedures for lifting, moving, and handling freight.
- Inspected packages for damage and reported shipping concerns to supervisors.
- Coordinated with team leads to keep sorting areas organized and clear.
- Maintained work pace during FedEx sort operations and shift changes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Sales Associate
Walmart
Spring Lake, NC
04.2023 - 07.2025
- I developed a comprehensive skill set in customer service through my role as a Customer Service Associate. I effectively managed a diverse array of customer interactions, from addressing inquiries about products and services to resolving complex issues and processing transactions. Assisted with returns and exchanges, handled complaints with empathy and efficiency, and facilitated a seamless checkout experience. I also played a key role in stocking shelves and maintaining the store's appearance to enhance the shopping environment. My ability to remain calm under pressure and communicate clearly contributed to high levels of customer satisfaction and positive feedback. Additionally, I used Walmart's systems to track and manage customer data, which allowed me to address concerns more effectively and provide personalized service.
- Restocked product displays according to store planograms and stocking lists
- Rotated perishable items daily to ensure freshness and proper shelf order
- Inspected shipments for damage and matched items to receiving paperwork
- Retrieved inventory from backroom bins to restock sales floor shelves
- Helped team members unload trucks and transport stock to designated areas
- Replaced missing labels on products and arranged merchandise for customer accessibility
- Kept workspace organized and safe to minimize risk of accidents and injuries
- Accepted incoming product deliveries and organized them into storage shelves, coolers, or bins
Cashier/Customer Service
McDonald's
Cameron, NC
07.2022 - 03.2023
- Managed high volumes of orders and interactions during peak hours, enhancing customer service experience. Managed the taking and processing of orders, addressed customer inquiries, and resolved issues promptly while maintaining a friendly and professional demeanor. Ensured order accuracy, handled special requests, and contributed to positive dining experiences for customers. Delivered fast, courteous service, enhancing customer satisfaction and upholding restaurant reputation for quality and efficiency.
- Processed front counter and drive-thru payments using McDonald’s POS register.
- Greeted guests and took accurate orders with friendly service.
- Handled cash, cards, and mobile payments at the register.
Education
High school diploma -
Overhills High School
Spring Lake, NCSkills
- Package sorting
- Trailer loading
- Handheld scanners
- Shipping labels
- Inventory control
- Order fulfillment
- Receiving inspection process
- Critical thinking
- Cashiering
- Retail Sales
- Sales
- Customer service
- Problem resolution
- Stocking
- Organizational Skills
- Time management
- Technology use
- Computer literacy
- Team coordination
- Team collaboration
- Adaptability
- Safety compliance
- Safety
- Detail orientation
- Phone etiquette
- Critical thinking
- Leadership
- Collaborative work
- Logistics
- Report generation
- Patience
- Shipping labels
- Detail orientation
- Team coordination
Personal Information
Availability: Anywhere
Timeline
Package Handler
FedEx
07.2025 - 11.2025
Sales Associate
Walmart
04.2023 - 07.2025
Cashier/Customer Service
McDonald's
07.2022 - 03.2023
High school diploma -
Overhills High School