Brooke Hazlett
911 Division Manager
Swannanoa,NC
Summary
Detail-oriented leader with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
911 Services and Support Division Manager
Buncombe County Public Safety Communications
01.2024 - Current
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
911 Division Manager
Buncombe County Public Safety Communications
12.2018 - 12.2023
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Merged multiple departments to build a more effective and efficient 911 system that better served the community.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Set and oversaw division budgets in excess of 4.5 million per year.
Adjunct Instructor
Asheville Buncombe Technical Community College
08.2015 - 08.2019
- Improved student performance by defining clear goals and communicating performance metrics.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
Communications Director
Buncombe County Sheriff's Office
01.2009 - 06.2018
- Promoted positive working relationships among team members through clear communication, fostering a cohesive work environment.
- Collaborated with local law enforcement agencies to optimize interdepartmental communication during emergencies.
- Developed new policies and procedures, maintaining compliance with industry best practices and regulatory requirements.
- Enhanced employee performance through effective quality assurance training and coaching sessions.
Assistant Communications Supervisor
Buncombe County Sheriff's Office
10.2007 - 01.2009
- Promoted positive working relationships among team members through clear communication, fostering a cohesive work environment.
- Provided ongoing support to staff members facing challenging situations or complex calls, guiding them towards effective resolution strategies.
- Assisted in the recruitment process by participating in interviews, selecting qualified candidates for employment within the department.
- Contributed to the development of new policies and procedures, maintaining compliance with industry best practices and regulatory requirements.
Dispatcher II
Buncombe County Sheriff's Office
08.2006 - 10.2007
- Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
Dispatcher I
Buncombe County Sheriff's Office
3 2003 - 8 2006
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
General/Telecommunicator Instructor
NC Justice Academy
Education
Bachelor of Science - Emergency Disaster Management
Western Carolina University
Cullowhee, NC 01.2024 - Current
Project Management Certificate -
University of North Carolina Wilmington
Wilmington, NC 09.2024 - 11.2024
Emergency Management Certificate -
Guilford Technical Community College
Jamestown, NC 08.2019 - 04.2020
Asheville Buncombe Tech Community College
Asheville, NCSkills
Dealing with complex situations
Strong oral and written communication skills
Planning and organization
Performing under pressure
Motivational techniques
Team leadership
Teaching strategies
Computer experience
Time management abilities
Online learning platforms
Project Management
Problem-solving abilities
Quality assurance
Timeline
Project Management Certificate -
University of North Carolina Wilmington
09.2024 - 11.2024
911 Services and Support Division Manager
Buncombe County Public Safety Communications
01.2024 - Current
Bachelor of Science - Emergency Disaster Management
Western Carolina University
01.2024 - Current
Emergency Management Certificate -
Guilford Technical Community College
08.2019 - 04.2020
911 Division Manager
Buncombe County Public Safety Communications
12.2018 - 12.2023
Adjunct Instructor
Asheville Buncombe Technical Community College
08.2015 - 08.2019
Communications Director
Buncombe County Sheriff's Office
01.2009 - 06.2018
Assistant Communications Supervisor
Buncombe County Sheriff's Office
10.2007 - 01.2009
Dispatcher II
Buncombe County Sheriff's Office
08.2006 - 10.2007
General/Telecommunicator Instructor
NC Justice Academy
Dispatcher I
Buncombe County Sheriff's Office
3 2003 - 8 2006
Asheville Buncombe Tech Community College