Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Hee

Brooke Hee

Plumas Lake,California

Summary

Well-qualified Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.



Overview

9
9
years of professional experience

Work History

Dispatcher

A Teichert & Sons Inc.
12.2022 - 05.2024
  • Serve as an intermediary between callers and units in the field to ensure that needed services and products are delivered.
  • Plan delivery or driving routes using mapping software along with weather and traffic information, Address issues & distress of driver's & Forman during conflicts or crises.
  • Maintain up-to-date call logs & Driver logs with dispatching software & Excel to track ingoing and outgoing information, Oversee vehicle scheduling and routes, dispatch vehicles, and provide timely information to drivers/forman.

Rental Coordinator

Holt Of California Cat Rental Store
03.2021 - 11.2022
  • Coordinating all aspects of the rental process including creating reservations, quote, rental contract & producing an accurate invoice, provide invoice copies, update POs, account documentation.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.
  • Interactions with customer accounts & combination phone calls, emails and texts to obtain detailed information while maintaining a good relationship with the customer and Internal business partners.
  • Identify customer needs and collaborate with internal team to make sure all equipment is ready to go and dispatch to deliver equipment needs.
  • Manage high profile key accounts.

Pay Roll Clerk

Infinity Energy Inc.
12.2019 - 05.2020
  • Manage compensation packages using payroll software.
  • Collect and verify timekeeping information for all employees weekly.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

Cashier

Tractor Supply Company
03.2019 - 12.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.

Front Desk Agent

Thunder Valley Casino And Resort
12.2017 - 02.2019
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.

Customer Service Representative

United Health Care Group
06.2015 - 10.2017
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Worked with dedicated team.

Education

High School Diploma -

Marysville High School
Marysville, CA
01-2013

FFA State Degree

Skills

  • Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems
  • Excellent communication and customer relations skills
  • Ability to thrive in a team
  • Ability to remain calm and deliver clear instructions under pressure
  • Excellent decision-making skills
  • Detail oriented
  • Ability to multitask effectively

Timeline

Dispatcher

A Teichert & Sons Inc.
12.2022 - 05.2024

Rental Coordinator

Holt Of California Cat Rental Store
03.2021 - 11.2022

Pay Roll Clerk

Infinity Energy Inc.
12.2019 - 05.2020

Cashier

Tractor Supply Company
03.2019 - 12.2019

Front Desk Agent

Thunder Valley Casino And Resort
12.2017 - 02.2019

Customer Service Representative

United Health Care Group
06.2015 - 10.2017

High School Diploma -

Marysville High School

FFA State Degree

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Brooke Hee