Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Helms

Winona

Summary

Dynamic leader with extensive experience in hospitality management at Stillwater RV Resort, driving operational efficiency and enhancing customer satisfaction. Proven track record in performance management and team development, overseeing 50+ employees. Skilled in implementing standardized procedures and inventory management, resulting in significant cost reductions and improved service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

BB's Cleaning Service
01.2016 - Current
  • Bonded and Insured Business and Residential cleaning service
  • Perform make ready's for apartment complexes, ensuring cleanliness for re-leasing
  • Managed 12 employees to maximize revenue and achieve goals in a timely manner
  • Thorough home cleaning including laundry (wash, fold, hang)

Multi-Unit Manager

Stillwater RV Resort
03.2024 - Current
  • Oversaw the operations of multiple units, ensuring consistent services.
  • Managed a team of 4 supervisors and 50 employees across multiple locations
  • Developed and implemented standardized operating procedures to improve efficiency and productivity across all units
  • Improved overall customer satisfaction scores, resulting in an increase in sales revenue
  • Reduced operational costs through efficient inventory management
  • Hired new staff and enhanced employee's skills through effective training and supervision
  • Streamlined communication between units by implementing digital platforms
  • Resolved customer complaints or issues that could not be resolved at the unit level

Housekeeping Manager

Stillwater RV Resort
03.2024 - Current
  • Ensured compliance with safety and sanitation protocols to the highest standard, maintaining a pleasant guest experience
  • Created staff schedules and duty rosters to ensure adequate coverage and efficient work flow
  • Collaborated with front desk and maintenance to address guest needs and ensure smooth operations
  • Kept inventory management of supplies and equipment, while budgeting and effectively lowering costs
  • Inspected and cleaned guest units and public areas on a strict schedule, maintaining high cleanliness and hygiene standards

Lifeguard Manager

Stillwater RV Resort
03.2024 - Current
  • Scheduled lifeguards to provide adequate coverage of pool areas during operating hours, while accounting for bad weather and monitoring labor costs
  • Lead, motivated, and directed lifeguards to ensure adherence to safety protocols and high performance standards
  • Facilitated in service training sessions and provided constructive feedback
  • Monitored facility capacity and weather doppler to prevent overcrowding and accidents, enforcing safety measures
  • Observed recreational pool guests to detect safety concerns and prevent TABC violations

Truck Unloader

Walmart
03.2019 - 03.2022
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Unloaded items and goods from trucks into main storage area, using problem solving and critical thinking to navigate effectively
  • Unloaded packages with care and placed in proper staging area.
  • Stand-in supervisor when needed

Education

High School Diploma -

Calhoun High School
Port Lavaca, TX
06-2000

Skills

  • Leadership - 50 employees
  • Hotel Management
  • Time Management
  • Communication Skills
  • Hospitality Industry Experience
  • Organizational Skills
  • Well versed in Labor and TABC Laws
  • Performance Management

Certification

  • First Aid Certification
  • CPR Certification
  • Pallet Jack Operator
  • TABC & Food Handler's License
  • Driver's License

Timeline

Multi-Unit Manager

Stillwater RV Resort
03.2024 - Current

Housekeeping Manager

Stillwater RV Resort
03.2024 - Current

Lifeguard Manager

Stillwater RV Resort
03.2024 - Current

Truck Unloader

Walmart
03.2019 - 03.2022

Owner

BB's Cleaning Service
01.2016 - Current

High School Diploma -

Calhoun High School

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