Brooke Heminger
Lowell,MI
Summary
Personable Office Administrator with 6 years of experience adept at prioritizing tasks and providing prompt solutions. Efficiently manages workloads while handling incoming calls and fulfilling team members' requests. Creates a professional and welcoming atmosphere for a positive work environment.
Overview
8
8
years of professional experience
Work History
Business Administrator
The Score Restaurant & Sports Bar
Grand Rapids
08.2024 - 03.2025
- Coordinated with external vendors to ensure timely delivery of services or products.
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Conducted regular audits of financial records to ensure accuracy and completeness.
- Planned and controlled budgets for contracts, equipment and supplies.
- Managed office operations, scheduling, and inventory audits.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Conducted market research to identify potential business opportunities.
- Documented business requirements, functional specifications and training procedures.
- Organized and maintained filing systems for confidential documents.
Transportation Manager
Great Lakes Wine & Spirits
Grand Rapids, MI
01.2023 - 08.2024
- Collaborated with other departments within the organization to ensure smooth coordination between teams.
- Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Provided training on safety protocols and proper handling procedures for loading and unloading cargo.
- Conducted regular inspections of vehicles to check their condition and identify any issues requiring repair or replacement.
- Reviewed invoices for accuracy and negotiated contracts with vendors to secure best rates available.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Taught new hires how to complete key tasks and maintain compliance with standards.
- Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.
- Kept close eye on driver and delivery operations to achieve and maintain stellar company reputation in market.
- Spearheaded awards program for drivers in order to boost safety and promote optimal practices.
- Directed daily transportation of cargo.
- Organized delivery schedules and provided customers with timely updates.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
OFFICE ADMINISTRATOR
Great Lakes Wine & Spirits
Grand Rapids, MI
12.2019 - 01.2023
- Interacted with customers by phone, email, or in person to provide information.
- Answered multi-line phone system, routing calls, and delivering messages to appropriate account reps.
- Applied administrative skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on task and productive.
- Delivered clerical support by handling a range of routine and special requirements.
ASSISTANT GENERAL MANAGER
Sonic Drive-In
Grand Rapids, MI
01.2017 - 09.2019
- Resolved problems promptly to elevate customer approval
- Handled cash accurately and prepared deposits
- Motivated, trained and disciplined employees to maximize performance
- Managed team schedule with eye for coverage needs
- Managed budget implementations, employee training, schedules and interviews
- Enforced quality assurance protocols to deliver ideal customer experiences
- Inventory order placement
- Nightly clean-up to ensure a clean, safe working environment.
Education
Cosmetology
Paul Mitchell The School
Grand Rapids, MIKentwood High School
Kentwood, MISkills
- Shipment Coordination
- Load Planning
- Route Optimization
- Warehouse Operations
- Safety Management
- Route Planning
- Materials Management
- Staff recruitment
- Policy Development
- Inbound Phone Call Handling
- Report Preparation
- Accounts Payable and Accounts Receivable
- Office Management
- Payroll Preparation
- Effective Written and Verbal Communication
- Office Supplies and Inventory
- Administration and Operations
- Proficiency in Microsoft Office
- Error Resolution
- Adaptable and Resilient
- Friendly and Relatable
Timeline
Business Administrator
The Score Restaurant & Sports Bar
08.2024 - 03.2025
Transportation Manager
Great Lakes Wine & Spirits
01.2023 - 08.2024
OFFICE ADMINISTRATOR
Great Lakes Wine & Spirits
12.2019 - 01.2023
ASSISTANT GENERAL MANAGER
Sonic Drive-In
01.2017 - 09.2019
Cosmetology
Paul Mitchell The School
Kentwood High School
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