Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Henderson

Easley,SC

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Quiktrip
01.2022 - Current
  • Completed daily cash audits at shift change to verify cash levels.
  • Completed daily food inspections to ensure quality product.
  • Entered and maintained vendor records to ensure store compliance and efficiency.
  • Managed a team of clerks, providing training and development opportunities to enhance store operations.
  • Implemented inventory-control tasks and ensured store cleanliness and merchandising standards were met.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Billing Specialist/Compliance

Allstate Insurance
03.2020 - 12.2021
  • Managed front desk operations, providing exceptional customer service to clients.
  • Processed policy changes, generated new business, and supported with administrative tasks to contribute to team success.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.

Lead Teacher

George’s Creek CDC
04.2019 - 03.2020
  • Supervised children, implemented lesson plans, and maintained a clean and organized classroom environment.
  • Ensured compliance with DSS regulations and upheld the center's high standards for quality care.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Lead Teacher

Foothills CDC
01.2019 - 04.2019
  • Created and Implemented engaging lesson plans tailored to each age group.
  • Trained and mentored new teachers to uphold the center's high standards of care and education.
  • Prioritized the safety and security of all enrolled students while efficiently managing administrative tasks to ensure smooth operations.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Lead Teacher

Geer Memorial Baptist Child Development Center
11.2016 - 01.2019
  • Supervised children, developed lesson plans, and maintained a clean and organized classroom environment.
  • Ensured compliance with DSS regulations and center standards, while also keeping all paperwork up to date.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Member Service Cashier

Sam’s Club
04.2016 - 09.2016
  • Provided top-notch customer service, handling cash transactions, and promoting membership upgrades.
  • Greeted and assisted members with a friendly demeanor, contributing to a positive shopping experience for all.
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.

Technical Customer Service Representative

Gannett Company, Inc.
07.2014 - 11.2014
  • Provided excellent customer service by resolving complaints and processing payments efficiently.
  • Maintained a positive attitude and always strived to upsell additional services to enhance the customer experience.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over the phone.

Server/Takeaway

Outback Steakhouse
03.2014 - 07.2014
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Recovery Specialist

Dynamic Recovery Solutions, LLC
01.2014 - 03.2014
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Assistant Manager

Quiktrip
08.2013 - 02.2014
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Zaxby’s
06.2012 - 08.2013
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Cashier

Zaxby’s
11.2010 - 08.2011
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.

Assistant Teacher

Foothills Gymnastics and Cheer Center
06.2008 - 11.2010
  • Supported student physical, mental, and social development using classroom games and activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in implementation of new learning tools, systems and materials.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Monitored and reported student progress and development, offering mentoring as needed.

Education

Bachelors of Art - English and Literature

Southern New Hampshire University
05-2029

High School Diploma -

Easley High School
Easley, SC
05-2010

Skills

  • Billing
  • Inventory Control
  • Management
  • Training
  • Problem Solving
  • Administrative Experience
  • Account Management
  • Microsoft Office
  • Microsoft Outlook
  • Data Entry
  • Sales
  • Pricing
  • Upselling
  • Problem-solving
  • Team leadership
  • Retail operations management
  • Compliance
  • Team building
  • Conflict resolution
  • Reporting and documenting
  • Customer service and satisfaction
  • Multitasking and organization
  • Time management
  • Team motivation
  • Vendor relationship management
  • Money handling
  • Policy enforcement
  • Employee supervision
  • Task delegation

Timeline

Assistant Manager

Quiktrip
01.2022 - Current

Billing Specialist/Compliance

Allstate Insurance
03.2020 - 12.2021

Lead Teacher

George’s Creek CDC
04.2019 - 03.2020

Lead Teacher

Foothills CDC
01.2019 - 04.2019

Lead Teacher

Geer Memorial Baptist Child Development Center
11.2016 - 01.2019

Member Service Cashier

Sam’s Club
04.2016 - 09.2016

Technical Customer Service Representative

Gannett Company, Inc.
07.2014 - 11.2014

Server/Takeaway

Outback Steakhouse
03.2014 - 07.2014

Recovery Specialist

Dynamic Recovery Solutions, LLC
01.2014 - 03.2014

Assistant Manager

Quiktrip
08.2013 - 02.2014

Assistant Manager

Zaxby’s
06.2012 - 08.2013

Cashier

Zaxby’s
11.2010 - 08.2011

Assistant Teacher

Foothills Gymnastics and Cheer Center
06.2008 - 11.2010

Bachelors of Art - English and Literature

Southern New Hampshire University

High School Diploma -

Easley High School

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