Brooke Herrington
St Louis,MO
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
17
17
years of professional experience
Work History
Resident District Manager
Chartwells K12
01.2023 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised 29 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with district and field leadership.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Director
Chartwells K12
09.2019 - 01.2023
- Effectively managed multiple units and trained new directors for 4 districts.
- Supported new account openings in Central and South Central Regions.
- Supported Health and Wellness projects to be implemented in entire Central region which covers 125 million in revenue.
- Responsible for controlling cost of goods and increasing top line revenue.
- Responsible for menu development and procurement, and nutritional analysis of menu.
- Implemented sports nutrition program at district, responsible for nutrition education promotions.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Developed impactful and strategic partnerships with clients to drive business development.
- Created annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
Server Shift Leader
Denny’s
08.2006 - 10.2020
- 15 years with company, held many positions including PIC (Person In Charge), lead on safety committee, received one of the highest hospitality scores in a review from corporate.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
Lab Assistant
Southeast Missouri State University
08.2016 - 08.2018
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
Server Shift Leader
Applebee’s
09.2012 - 12.2016
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Team Member
McDonald’s
07.2011 - 03.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Doctorate of Public Health, Ph.D -
Walden University
Minneapolis, MN2024
MBA - Business Administration And Management
Southern Illinois University Carbondale
Carbondale, IL12.2021
Bachelor of Science - Human Environmental Studies, Dietetics
Southeast Missouri State University
Cape Girardeau05.2018
Associate of General Studies - General Studies
Kaskaskia College
Centralia, IL05.2012
High School Diploma -
Salem Community High School
Salem, IL01.2008
Skills
- Budget Management
- Strategic Planning
- Sales Activities
- Production Processes
- Innovation and Creativity
- Effective Working Relationships
- Status Reports
- Analytical And Critical Thinking
- Interpersonal Communication
- Organizational Analysis
Timeline
Resident District Manager
Chartwells K12
01.2023 - Current
Director
Chartwells K12
09.2019 - 01.2023
Lab Assistant
Southeast Missouri State University
08.2016 - 08.2018
Server Shift Leader
Applebee’s
09.2012 - 12.2016
Team Member
McDonald’s
07.2011 - 03.2013
Server Shift Leader
Denny’s
08.2006 - 10.2020
Doctorate of Public Health, Ph.D -
Walden University
MBA - Business Administration And Management
Southern Illinois University Carbondale
Bachelor of Science - Human Environmental Studies, Dietetics
Southeast Missouri State University
Associate of General Studies - General Studies
Kaskaskia College
High School Diploma -
Salem Community High School
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