BROOKE HEWELL
Melvindale,MI
Summary
Versatile and results-driven professional, excelling in roles from Unit Supply Specialist in the U.S Army, showcasing exceptional guest relations management and inventory control skills. Demonstrated ability to maintain 100% accuracy in supply accountability. Enthusiastic individual well-versed in the hospitality industry. Possesses great interpersonal and communication skills and a passion for delivering superior customer service. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Professional with strong expertise in strategic analysis and project management, prepared for this role. Proven track record in driving impactful results through effective leadership, cross-functional collaboration, and adaptability to evolving business needs. Skilled in data analysis, process optimization, and stakeholder engagement. Known for reliability and results-focused mindset.
Overview
13
13
years of professional experience
Work History
Senior Associate
Tailwinds Ed Consulting
Melvindale, MI
06.2024 - Current
- Mentored junior associates, fostering professional growth and skill development within the team.
- Conducted comprehensive analyses of client needs to tailor consulting solutions effectively.
- Trained and supported new team members, maintaining culture of collaboration.
- Developed tailored educational programs to enhance student engagement and learning outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Residential Cleaning
Mike Leese
Lincoln Park, MI
01.2021 - 01.2024
- Ensured proper disposal of waste material generated from residential cleaning projects.
- Performed daily cleaning duties such as vacuuming, dusting, mopping and polishing furniture in residential homes.
- Proficiently handled all aspects of residential and commercial steam cleaning projects from start to finish.
- Performed detailed deep-cleaning for residential and commercial properties, including bathrooms, kitchens, floors, walls, windows and other surfaces.
- Demonstrated ability to follow detailed instructions while cleaning and organizing a variety of residential spaces.
- Assisted with the setup and breakdown of steam cleaning equipment in residential and commercial settings.
Waitress
Applebees
Taylor, MI
02.2017 - 02.2020
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
Unit Supply Specialist (92Y)
U.S Army
Detroit, Michigan
01.2015 - 01.2017
- Assisted in developing standard operating procedures related to supply operations.
- Utilized automated supply systems such as Standard Army Management Information Systems and Enterprise Resource Planning.
- Organized and managed inventory control systems to ensure optimal stock levels.
- Conducted physical inspections of items for serviceability and quality assurance.
- Maintained accountability of all assigned equipment and supplies, ensuring 100% accuracy.
- Performed periodic inventories in order to maintain accurate records.
- Maintained excellent customer service standards by promptly responding to inquiries or requests from internal or external customers.
Sales Associate
Halloween U.S.A
Lincoln Park, MI
08.2013 - 11.2013
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Kept work area clean, organized and free of clutter at all times.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Organized merchandise displays to promote higher levels of customer engagement.
- Operated cash register and POS to process sales transactions and handle payments.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Performed cash register operations accurately according to company guidelines.
- Built relationships with potential customers by providing helpful advice on product selection.
Education
High School Diploma -
Melvindale High School
Melvindale, MI05-2013
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Senior Associate
Tailwinds Ed Consulting
06.2024 - Current
Residential Cleaning
Mike Leese
01.2021 - 01.2024
Waitress
Applebees
02.2017 - 02.2020
Unit Supply Specialist (92Y)
U.S Army
01.2015 - 01.2017
Sales Associate
Halloween U.S.A
08.2013 - 11.2013
High School Diploma -
Melvindale High School