Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Hickson

Rockwall

Summary

Efficient Human Resources Administrator known for high productivity and ability to complete tasks swiftly. Possess strong skills in employee relations, benefits administration, and HR policies compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment.

Overview

12
12
years of professional experience

Work History

HR

Triumph Logistics
Forney
10.2020 - Current
  • Drafted job descriptions, postings, and advertisements for open positions.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Coordinated interview processes and communicated with candidates throughout recruitment.
  • Utilized applicant tracking systems to streamline the hiring workflow effectively.
  • Analyzed recruitment metrics to identify trends and areas for improvement.
  • Facilitated onboarding processes, ensuring a smooth transition for new hires.
  • Scheduled drug test, ran backgrounds and set up all accounts
  • Excel/ CheckR/ Quest diagnostics/ paycom/ ADP/ Fountain/ Accurate
  • Tracked payments
  • Completed I9s

Dispatch Manager

Logii Logistics
Rockwall
02.2021 - 03.2022
  • Managed daily dispatch operations to ensure timely deliveries and efficiency.
  • Coordinated communication between drivers, customers, and warehouse staff.
  • Oversaw route planning to optimize transportation logistics and reduce delays.
  • Trained new dispatch team members on procedures and system usage.
  • Resolved customer inquiries and issues related to delivery status promptly.
  • Utilized logistics software to track shipments and manage inventory levels effectively.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Routed delivery associates to due rescue routes

Administrative Assistant

Darryl Flood Logistics
Garland
07.2017 - 02.2018
  • Managed daily office operations and ensured efficient workflow at logistics firm.
  • Prepared reports and documents to support logistics planning and operations.
  • Assisted in tracking shipments and inventory through company software systems.
  • Maintained organized filing systems for easy access to important documents.
  • Communicated with clients and vendors to address inquiries and resolve issues.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.

Delivery / Dispatch/ Freight

NAPA Auto Parts - Genuine Parts
Mesquite
04.2015 - 07.2017
  • Delivered packages efficiently across assigned routes ensuring timely arrivals.
  • Inspected vehicles regularly for safety and performance before trips.
  • Loaded and unloaded packages, ensuring proper handling and care.
  • Coordinated daily dispatch operations for multiple delivery routes.
  • Assigned routes based on traffic patterns and customer needs.
  • Pulled orders by invoices
  • Loaded and unloaded freight using forklifts and hand trucks.
  • Organized and maintained inventory in designated storage areas.
  • Operated scanning equipment to track freight movement and status updates.
  • Cycle counts
  • Inventory

Assistant Manager

Sonic
Mclendon Chisholm
10.2013 - 12.2016
  • Supervised daily operations to ensure smooth service delivery.
  • Trained and mentored staff on customer service best practices.
  • Managed inventory levels to optimize product availability and reduce waste.
  • Monitored compliance with health and safety regulations within the workplace.
  • Assisted in resolving customer complaints to maintain satisfaction standards.
  • Resolved conflicts between team members in an effective manner.
  • Ordered and put up inventory
  • I opened the store.
  • Counted money/ opened and closed out registers

Education

CNA -

El Centro College
Dallas, TX
02-2005

High School Diploma -

Rockwall High School
Rockwall, TX
05-2004

Associate of Science - Fire and Protection safety

El Centro College
Dallas, TX

Skills

  • Applicant tracking systems
  • Recruitment metrics analysis
  • Logistics software utilization
  • Onboarding procedures
  • Route optimization
  • Inventory management
  • Customer relationship management
  • Dispatch coordination
  • Problem solving
  • Effective communication
  • Time management
  • Goal setting
  • Decision-making
  • Data analysis
  • Safety procedures
  • Attention to detail
  • Computer skills
  • Verbal communication

Timeline

Dispatch Manager

Logii Logistics
02.2021 - 03.2022

HR

Triumph Logistics
10.2020 - Current

Administrative Assistant

Darryl Flood Logistics
07.2017 - 02.2018

Delivery / Dispatch/ Freight

NAPA Auto Parts - Genuine Parts
04.2015 - 07.2017

Assistant Manager

Sonic
10.2013 - 12.2016

CNA -

El Centro College

High School Diploma -

Rockwall High School

Associate of Science - Fire and Protection safety

El Centro College

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