Brooke Hildreth
North Liberty
Summary
Customer-focused individual with experience in concession management and front desk operations. Skilled in effective communication, problem-solving, and time management. Committed to enhancing customer experiences and fostering team collaboration to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Volunteer
Agape Cafe
Iowa City
09.2025 - Current
- Prepared and served meals to community members in a welcoming environment.
- Engaged with patrons to create a positive dining experience at the café.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Pool Concession Manager
North Liberty Aquatic Center
North Liberty
04.2024 - Current
- Coordinated inventory management for concession supplies and equipment.
- Maintained cleanliness and organization of concession areas for health compliance.
- Implemented cash handling procedures to secure financial transactions effectively.
- Supervised a team of concession staff to ensure efficient operations.
- Provided customer service support in resolving customer complaints or issues.
Iowa Nutty/Concession Stand Worker
Bob Pertzborn
Iowa City
02.2024 - Current
- Managed daily operations of concession stand during events.
- Maintained cleanliness and organization of work area and equipment.
- Prepared and served food and beverages to customers efficiently.
- Collaborated with team members to ensure smooth service delivery.
- Engaged with customers to enhance their experience at the stand.
Front Desk Associate
North Liberty Recreation Center
North Liberty
08.2022 - Current
- Greeted and assisted guests upon arrival at the front desk.
- Managed phone inquiries and directed calls to appropriate departments.
- Greeted guests upon arrival and provided excellent customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
Floor Associate
Kohls Department Store
Coralville
07.2021 - 08.2024
- Operated cash register and processed transactions efficiently.
- Assisted customers with product selections and inquiries throughout the store.
- Ensured cleanliness of sales floor and fitting rooms for customer satisfaction.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Pool Concession Stand
North Liberty Aqautic Center
North Liberty
08.2021 - 04.2024
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA05-2026
Minor - Human Relations
University of Iowa
Iowa City, IA05-2026
Associate of Arts - Psychology
Kirkwood Community College
Cedar Rapids, IA05-2024
High School Diploma -
Liberty High School
Iowa City, IA05-2022
Skills
- Customer service
- Effective communication
- Cash handling
- Time management
- Team collaboration
- Listening skills
- Problem-solving skills
- Dependable and responsible
Timeline
Volunteer
Agape Cafe
09.2025 - Current
Pool Concession Manager
North Liberty Aquatic Center
04.2024 - Current
Iowa Nutty/Concession Stand Worker
Bob Pertzborn
02.2024 - Current
Front Desk Associate
North Liberty Recreation Center
08.2022 - Current
Pool Concession Stand
North Liberty Aqautic Center
08.2021 - 04.2024
Floor Associate
Kohls Department Store
07.2021 - 08.2024
Bachelor of Arts - Psychology
University of Iowa
Minor - Human Relations
University of Iowa
Associate of Arts - Psychology
Kirkwood Community College
High School Diploma -
Liberty High School