Brooke Hilton
Concord,North Carolina
Summary
Dedicated emergency communications professional with a solid foundation in customer service. Demonstrates effective verbal communication and active listening, essential for supporting law enforcement and emergency responders—proven ability to remain calm under pressure, ensuring quick and accurate information gathering.
Overview
5
5
years of professional experience
Work History
Courthouse Experience
Cabarrus County Sheriff's Office
11.2025 - 03.2026
- Studied courthouse operations through active participation in daily processes.
- Observed law enforcement procedures to improve documentation accuracy.
- Built relationships with law enforcement to facilitate better collaboration.
- Exhibited professionalism during public interactions within government offices.
Waitress
12.2020 - 10.2025
- Delivered exceptional customer service in fast-paced environment, managing multiple responsibilities effectively.
- Navigated stressful situations with composure, prioritizing tasks to ensure seamless service.
- Developed strong communication and interpersonal skills by interacting with a diverse range of customers.
- Fostered positive relationships with customers and community members to enhance overall experience.
Education
Associate Degree -
Central Piedmont Community College
Charlotte, NC05-2025
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06-2023
Skills
- Customer interaction
- Verbal communication
- Active listening
- Calm under pressure
- Conflict resolution
- Multitasking and prioritization
- Attention to detail
- Teamwork and professionalism
References
Available upon request.
Timeline
Courthouse Experience
Cabarrus County Sheriff's Office
11.2025 - 03.2026
Waitress
12.2020 - 10.2025
Associate Degree -
Central Piedmont Community College
High School Diploma -
Hickory Ridge High School