Brooke Hincher
Traphill,NC
Summary
High school graduate from North Wilkes High and college graduate from Wilkes Community College with a strong background in dental assisting. Experienced dental assistant with nearly 2 years of hands-on experience, consistently improving and excelling in the field. Exceptional communication skills and a collaborative teamwork approach, with a proven track record of efficiently completing tasks independently and as part of a team. Eager to contribute attention to detail and expertise in preventive and restorative dental treatments to drive company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant II
Dr. Gavin Harrell
Elkin, NC
08.2023 - Current
- Assisted in chairside procedures, ensuring patient comfort and readiness for examinations.
- Managed sterilization of instruments, adhering to all safety protocols and regulations.
- Educated patients on post-operative care and preventative dental practices effectively.
- Maintained accurate patient records
- Collaborated with dentists to develop treatment plans based on patient needs and preferences.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed expanded functions
- Perform patient X-rays and prepare images for review by dentist.
PHARMACY TECHNICIAN/ CASHIER
Blue Ridge Pharmacy Midtown
North Wilkesboro, NC
03.2022 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Counted and labeled prescriptions with correct item and quantity
- Collected co-payments or full payments from customers.
FRONT END MANAGER
Rock Creek IGA
North Wilkesboro, North Carolina
10.2021 - 03.2022
- Oversaw cashier operations, bookkeeping and security
- Coached employees through day-to-day work and complex problems
- Scheduled personnel according to skill sets and coverage needs and adjusted meet unexpected demands
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Maintained strong customer relations and effective customer service standards.
DSD Receiver
Rock Creek IGA
North Wilkesboro, NC
11.2019 - 10.2021
- Processed reclaims and returns to vendors and warehouse for credit
- Priced items in the store and hung tags with correct pricing
- Conducted CAO-related activities, stocking, and rotating cigarette cartons
- Processed daily and weekly DSD tickets to file invoices
- Recording total sales in each department.
Education
Dental Assistant - Dental Assisting
Wilkes Community College
Wilkesboro, NC08.2023
High School Diploma -
North Wilkes High School
Hays, NC05.2021
Skills
- Flexibility
- Staff Leadership
- Communication Skills
- Problem Solving Skills
- Reliable
- Patient services
- Cross-training capabilities
Certification
- CNA - Certified Nurse Assistant
- Pharmacy Technician
Additional Information
I currently work in Elkin, NC. I worked for Gavin Harrell till a few weeks ago. He has retired and a new dentist, Dr. Kamaira Philips has took over his office.
References
Kim Kootnz- Pharmacist- Blue Ridge Pharmacy 336-838-3782
Keith Huffman- Manager IGA- 336-927-0790
Gavin Harrell- DDS - 336-466-0850
Clay May- DDS Triangle Implant Center- 919-260-1148
Timeline
Dental Assistant II
Dr. Gavin Harrell
08.2023 - Current
PHARMACY TECHNICIAN/ CASHIER
Blue Ridge Pharmacy Midtown
03.2022 - 08.2023
FRONT END MANAGER
Rock Creek IGA
10.2021 - 03.2022
DSD Receiver
Rock Creek IGA
11.2019 - 10.2021
Dental Assistant - Dental Assisting
Wilkes Community College
High School Diploma -
North Wilkes High School