Brooke Hodges

Managed a team of 7, working closely with both maintenance facilities team to complete timely repairs and enhancements for 310 single unit apartment homes and leasing/sales team to secure new leases and retain current. Previously managing a BTR community of 250 single-family homes with-in the Greystar portfolio.

• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration. Created annual fiscal budget.
• Completed weekly reports as well as monthly owner packets including variance reports, marketing update and executive summary.
• Managed community within established cost constraints.
• Evaluated property conditions and recommended improvements. Overseeing multiple property improvement projects.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

• Handled owner questions and concerns promptly and appropriately, with regard to support services for managing multiple single family homes in Austin, New Braunfels and Seguin.
• Managed a team of 3, Tenant Coordinator, Maintenance Manager and Maintenance Coordinator. Ensuring that daily task were completed and deadlines were met.
• Completed owner PMA's and onboarding of properties to portfolio.
• Completed CMA's for competitive market analysis for renewal rate recommendations for owner approval.

Currently managing a 308 -unit community since 02/21, improved lease trend from 88% to 92%, maintained occupancy in the high 90's. Renewal percentage at 50%.

Increased annual NOI by 28% as well as a positive cash flow for ownership. Achieved NOI for all 4 quarters of 2021, exceeding the budgeted amount of NOI by 20%.

Managed 368-unit community from 02/18 to 02/21, until the community sold. Increased and maintained occupancy from the low 90's and maintained at 95%. Renewal percentage was 60%. Managed a team of 7.

Remained within budget and achieved NOI each quarter throughout the time managing this community. Overseeing all buyer tours, request and closing procedures throughout the property sale and Due Diligence.

My role as Resident Relations Manager includes the following responsibilities:

▪ Diligently attempted to collect any and all charges due from the residents, taking any appropriate legal action when residents do not pay.

▪ Maximizing rental revenues at the property. Maintain rental schedule appropriately, allowing efficient pricing and leasing of units.

▪Concession programs and unit pricing to be monitored and adjusted to market conditions.

▪Diligently strive to pinpoint expenses which can be reduced.

▪Prepare and review month-end site reporting packages. Ensure that all monies received at the property are deposited daily.

▪Take an active role in assisting with preparation of property budgets.

▪Maintain accurate reconciliation of the property’s petty cash account. Ensure that all A/P Invoices are processed in a timely manner. Adhere to budget limits.

▪Continually monitor and analyze traffic notes, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by corporate team.

▪Ensure property is rented to fullest capacity. Utilize marketing strategies to secure prospective residents.

▪Manage any resident concerns and requests on timely basis to ensure resident satisfaction with management.

▪Develop and/or implement resident retention programs (resident functions, special promotions).

▪Manage daily operations of a 276-unit community and a staff of 5 both office and maintenance,

▪Completed weekly reports and monthly owner reports

▪Processed and coded invoices and payments.

▪Oversee the daily operations of 246 units. At that time was in the process of interior renovations.

▪Manage a staff of 6, both office and maintenance personnel.

▪Oversee all community operations for 368 units while completing both interior and exterior renovations for the community.

▪Manage a staff of 10, including both office and maintenance staff.

▪Complete weekly reports, monthly Owner reports, financial reports, Variance reports with any explanations both positives and negatives with accurate information, turned in before schedule.

▪Increased occupancy from 89% to the highest rate of 93% at this community

▪Continued to maintain stable occupancy and exceed monthly budgeted Income and NOI throughout the year.

▪Oversee and schedule the make ready process for each unit.

▪As well as the cost to turn each unit depending on the type of renovations.

▪Assisted the Community Manager with the daily operations for a 426-unit community.

▪Collected and posted all rental payments, made daily bank deposits.

▪Processed all final account statements for move outs.

▪Distributed collection notices and 3-day notices to collect balances owed.

▪Filed eviction paperwork with precinct and represented community in court.

▪Assisted Community Director with all operations for 993 homes

▪Worked closely with the Government Housing Office to ensure complete compliance with the Air Force guidelines for both Communities and Maintenance Departments.

▪Completed Weekly Occupancy Report, Overtime Report, and Delinquency Report.

▪Completed Monthly and Quarterly Reports.

▪Managed a staff of 5 Resident Specialist.

▪Scheduled and walked Move-In’s and Move-Outs.

▪Scheduled all incoming personal and outgoing personal inspections for Yount Circle, General and Colonel Neighborhood.

▪Walked any Renters Insurance claims and filed claims on behalf of resident.

▪Interviewed/Hired/ processed all new hire paperwork for both Communities and Maintenance Departments.

▪Scheduled work orders for 993 homes.

▪Scheduled and assigned all work orders to each service technician daily.

▪Responsible for creating and closing all work orders.

▪Entering all data accurately and reporting closing times for all work orders.

▪Completed weekly, monthly, and quarterly reports.

▪Completed call backs for each service request to ensure resident satisfaction.

▪Notified Management of any emergency situations that would require HMO to be notified.

▪Assisted with the daily operations of a 572-unit apartment community.

▪Assisted Community Manager with preparing weekly reports and end of the month closing/ reports.

▪Processed all applications, prepared lease agreements. Inspected all move- outs to determine applicable charges for cleaning/ damages.

▪Processed Final Account Statements, posted all rent payments and made bank deposits.

▪Followed up with any delinquent rent, prepared 3-day notices, filed eviction paperwork with precinct for delinquent accounts.