Brooke Hooper
Canal Winchester,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position within your company. I believe with my skills and experience it will allow me to be very successful in this role at your company. I am an extremely determined and hard-working individual that is excited to find a company to grow with.
Overview
13
13
years of professional experience
Work History
Recruitment Coordinator
Polens Rentals And Remodeling
11.2022 - 12.2023
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels.
- Reduced time-to-fill rates by implementing efficient sourcing strategies and prioritizing urgent hiring needs.
- Boosted employer branding by collaborating with marketing teams to create engaging job advertisements and career pages.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Streamlined job posting management across various platforms, increasing visibility to potential candidates.
- Confirmed appointments and interviews with job candidates.
- Maintained candidate records using ATS and updated information accordingly.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed follow up interviews
- Helped assist with onboarding
Recruiter
Beartooth Manor Nursing Facility
03.2019 - 11.2022
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Collaborated with hiring manager to determine short term and long term hiring needs
- Recruited healthcare professionals for nursing facility based on needs
- Recruited RN's, LPN's, STNA's, and MA's
- Verified healthcare professionals credentials
- Pre-screened resumes, and completed pre-screen phone phones
- Managed ATS
- Assisted in creating job postings
- Scheduled interviews
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Recruitment Coordinator
Polens Rentals And Remodeling
01.2016 - 02.2019
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels.
- Reduced time-to-fill rates by implementing efficient sourcing strategies and prioritizing urgent hiring needs.
- Boosted employer branding by collaborating with marketing teams to create engaging job advertisements and career pages.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Streamlined job posting management across various platforms, increasing visibility to potential candidates.
- Confirmed appointments and interviews with job candidates.
- Maintained candidate records using ATS and updated information accordingly.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed follow up interviews
- Helped assist with onboarding
Customer Service Representative
Polens Rentals And Remodeling
01.2014 - 01.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Responded to emails regarding customer inquiries
- Scheduling remodeling jobs
- Quoted customers prices for potential jobs
- Investigated and resolved customers issues quickly and effectively.
- Used Microsoft office for many daily tasks
- Educated customers about billing, and payment processing
- Answered customers questions and concerns
- Researched databases for info to provide to customers
- Responded to customer requests for products, services, and company information.
Customer Service Representative
JC Penny Outlet
10.2010 - 10.2013
- Worked in retail store for 1 year during time here
- Worked in call center for 1 year during time here
- Worked remotely in call center role for 1 year during time here
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Responded to customer calls and emails to answer questions about products and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed working on multiple program and systems to provide customers correct information
- Located items in store for customers
- Helped customers checkout items
- Stocked shelves
- Answered over 100+ inbound phone calls
- Worked live chat and email when working in call center role
- Answered inbound chats and emails from customers
- Efficient in SalesForce
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05.2022
Skills
- Recruitment Lifecycle Process
- Excellent problem solving skills
- Excellent Written and Verbal Communication
- Applicant tracking
- Performance metrics
- Candidate sourcing
- Interview scheduling
- Resume screening
- Social media recruiting
- Time management
- Strong communication
- Product Knowledge
- Microsoft Outlook
- Microsoft Office
- ATS
- Customer service
- Healthcare knowledge
- Dual monitors
- Live chat and email
- Call Center
Accomplishments
I was inducted into the National Honor Society in June of 2015.
Timeline
Recruitment Coordinator
Polens Rentals And Remodeling
11.2022 - 12.2023
Recruiter
Beartooth Manor Nursing Facility
03.2019 - 11.2022
Recruitment Coordinator
Polens Rentals And Remodeling
01.2016 - 02.2019
Customer Service Representative
Polens Rentals And Remodeling
01.2014 - 01.2016
Customer Service Representative
JC Penny Outlet
10.2010 - 10.2013
Bachelor of Science - Human Resources Management
Western Governors University
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