Brooke Horn
VO Artist, QA Specialist
West Jordan,UT
Summary
Hands-on Software Quality Assurance Tester accustomed to working in complex, project-based environments. Expertise in defect tracking, test plan development, and functional testing. Logical and innovative professional with 9 years of experience designing, developing and implementing test plans, test cases and test processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Shareworks By Morgan Stanley
08.2020 - 02.2024
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Evaluated deliverables against standards by completing visual inspections and other established tests.
- Conducted software compatibility tests with programs, hardware, operating systems or network environments.
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
- Wrote and updated technical documentation to ensure knowledge transfers.
- Built and deployed test environments using Jenkins.
Quality Assurance Specialist
Cricut
02.2015 - 03.2020
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Evaluated deliverables against standards by completing visual inspections and other established tests.
- Conducted software compatibility tests with programs, hardware, operating systems or network environments.
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
- Wrote and updated technical documentation to ensure knowledge transfers.
Hearing Manager
Myler Disability
03.2013 - 11.2014
- Established and maintained effective communication with staff and attorneys to promote high quality client care.
- Communicated with clients, ensuring that medical and legal information was kept private.
- Coordinated with clients, Social Security offices, and Doctor's practices to secure and send medical records associated with client's disabilities.
- Strict time management to coordinate with multiple hundred clients' demands.
- Organized client files before hearings,
- Wrote, edited, and submitted official and professional letters to Judges, Attorneys, and Medical Professionals,
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT08.2022
Skills
- Agile and Scrum Methodologies
- Regression and Functional Testing
- Cross Browser Compatibility
- Software Documentation Reviews
- Test Plan Development
- Data Accuracy
- Cross-Platform Testing
- Programming Issue Identification
- Continuous Learning
- Design Specifications
Affiliations
- National Society of Leadership and Success
Certification
- WGU Marketing Certificate - Aug 2022
- WGU Strategic Thinking and Innovation Certificate- Aug 2022
- WGU Micro-credential in Human Resource Management- Jul 2022
- WGU Micro-credential in Management- May 2022
- WGU Micro-credential in Applied Business Skills- Jun 2021
- WGU Micro-credential in Business Essentials- Nov 2020
Timeline
Quality Assurance Specialist
Shareworks By Morgan Stanley
08.2020 - 02.2024
Quality Assurance Specialist
Cricut
02.2015 - 03.2020
Hearing Manager
Myler Disability
03.2013 - 11.2014
Bachelor of Science - Business Administration
Western Governors University
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