Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brooke Horn

Dallas,TX

Summary

Texas Real Estate professional with over 7 years of exceptional customer service and office management experience. Strong organizational skills and ability to adapt to change while driving high levels of confidentiality and professionalism. Seeking to continue a career in a motivated and excellence driven work setting.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

Harwood International
06.2020 - 02.2024
  • Provides excellent customer service. Responds to tenant requests/issues in a timely and courteous manner and participate in generating work orders directed to vendors or maintenance staff. Follow-up with tenant to ensure satisfactory resolution of issue.
  • Manages and coordinates all staff operations including administration, engineering, construction, concierge, and cleaning.
  • Conducts routine inspections of both interior and exterior of buildings, properties and tenant spaces to ensure compliance with leases and proper upkeep of properties.
  • Ensures that property and lease files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate tenant lease files, records, correspondence, and file notes.
  • Oversees and assists with administering tenant occupancy including providing new tenants with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
  • Proficient with building management softwares.
  • Coordinate entry of all property information into the building management software and establishes reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking.
  • Prepare, and review memos, faxes, email, maintain files, prepare expense reports and other administrative forms. Coordinate production and ordering of signs, tenant identification, etc.
  • Prepare, review and coordinate production of departmental reports (e.g., monthly delinquencies, financial statements, variance reports, annual budgets, operating expense escalations and property reports). Administer rent payment provisions and oversee rent collections.
  • Develop and maintain operating budget for properties and operate within budget constraints.
  • Create, review, and approve recovery and reconciliation of operating expense overages due from tenants, including invoicing of prebills at budget time and reconciliation of prior year estimates after year end close.
  • Coordinate tenants move-ins and move-outs.
  • Obtain estimates/bids for repairs at property. Generate and track service orders, approvals, and distribution.
  • Review and approve process of sorting and coding of all property related invoices to ensure accuracy and compliance with contracts. Detailed verification of all invoice amounts and information with approved Service Orders or Contracts. Ensure proper property coding on invoices.
  • Investigates cost reduction opportunities.
  • Manages multiple family owned residential properties and commercial co-working spaces.
  • Participates as needed with interface of services for other departments within company.

Corporate Receptionist

HARWOOD INTERNATIONAL
04.2019 - 06.2020
  • Extensive knowledge of Dallas and the Harwood District to advise and plan events.
  • Develops and maintains constructive relationships with all tenants by serving as the first point of contact via front desk, email, and phone.
  • Oversee all daily office tasks for a building of 300+ employees.
  • Develop and maintain relationships with all individuals in office.
  • Work with all levels of management to ensure prompt responses to all tenant/guest inquiries.
  • Closely monitors and performs routine property inspections to prevent and identify problems and exposures.
  • Responsible for communicating with onsite maintenance team and filing maintenance work orders; constant monitoring the dashboard of the web-based work order program, Building Engines, to ensure requests are being addressed and completed by building staff in a timely manner.
  • Work hand in hand with property management team to stay up to date with all building updates.
  • Provides administrative support to property managers, day porters, security managers and engineers.
  • Complete and file out all incident reports that occur in office remaining fully compliant.
  • Works with tenants, vendors, and on-site engineers to coordinate routine maintenance and repairs.
  • Maintains organization and cleanliness of front office, lobby area.
  • Train new team members on best practices.

Concierge

BLEU CIEL
08.2017 - 04.2019
  • Create standard operating procedure documents from building beginning as needed.
  • Construction punch list walks to give ownership building progress updates.
  • Schedule contractor work to be performed to ensure the building stays on track to be completed.
  • Conduct owner building tours.
  • Implementation of the valet SMS system for building operations in order for valet to promptly provide resident/guest vehicles; full control.
  • Management knowledge to lead various training meetings.
  • Assist lifestyle manager with community planning and coordinating of events (preparing monthly newsletters, resident email blasts and correspondence as directed regarding upcoming events, construction, elevators, holiday, etc.)
  • Type reports, letters, emails and other documents for resident and staff ease of use.
  • Onboard new employees through extensive training programs.
  • Use understanding of hospitality to add enrichment of life and value to each owner's investment.
  • Provide memorable experiences and build relationships with tenants to increase resident satisfaction.
  • Provide highest level of service by arranging, confirming and anticipating reservations for tenants and guests.

Education

Bachelor of Science - Hospitality Management

University of North Texas
Denton, TX
12.2018

Texas Real Estate License -

Champions School of Real Estate
Plano, Texas

Skills

  • Transparent communication
  • Customer service
  • Adaptability & multitasking
  • Organization
  • Personable
  • Detail oriented
  • Conflict resolution
  • Teamwork
  • Leadership
  • Proficient user in Microsoft Outlook, Word, Power Point and Excel

Timeline

Assistant Property Manager

Harwood International
06.2020 - 02.2024

Corporate Receptionist

HARWOOD INTERNATIONAL
04.2019 - 06.2020

Concierge

BLEU CIEL
08.2017 - 04.2019

Bachelor of Science - Hospitality Management

University of North Texas

Texas Real Estate License -

Champions School of Real Estate

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