Brooke Horne
Enfield,Connecticut
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Laser Welder
Joining Technologies Inc.
04.2019 - 11.2019
- Welded in flat, horizontal, vertical, and overhead positions.
- Fabricated shop parts directly from blueprints.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Inspected welds and checked critical measurements to meet specifications.
Receiving Team
Macys
10.2018 - 08.2019
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
Sales Associate
Bonton
10.2010 - 08.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Science - Business Administration
Asnuntuck Community College
Enfield, CT05.2022
Skills
- Customer Service
- Prioritization
- Follow-up skills
- Active Listening
- Problem-solving abilities
Additional Information
I took time off work to focus on schooling and family needs but i am eager to return to work.
Timeline
Laser Welder
Joining Technologies Inc.
04.2019 - 11.2019
Receiving Team
Macys
10.2018 - 08.2019
Sales Associate
Bonton
10.2010 - 08.2018
Associate of Science - Business Administration
Asnuntuck Community College
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