Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Howard

Crestwood,KY

Summary

I am a hard-working, reliable, and motivated individual who is eager to add value to any organization or environment. I am dedicated to any job set before me. I am a dependable individual known for punctuality, being a strong relationship builder, and consistently pursuing employment options where good customer service and a positive attitude will make a difference, both in the office and out. I am goal-oriented and strive to not only meet, but also exceed any goal set in front of me. With over 15 years of experience in customer service and management, I strive to lead myself and others effectively to maximize productivity while retaining quality work relationships.

Overview

13
13
years of professional experience

Work History

Event Sales Associate

The Rental Depot
Louisville, KY
02.2023 - 12.2024
  • Engage in a positive customer experience by building relationships to understand their needs and wants for their event.
  • Actively solicit new business and sales through phone calls, emails, and in-person meetings to lock in a signed contract.
  • Provide diagrams and layouts of event space using CAD programs.
  • Work one-on-one with the owner and CEO of the company to ensure the business is running efficiently and effectively.
  • Acted as Operations Manager to oversee all operational activities between the office and warehouse crew.
  • Scheduled appointments, site visits, and delivery routes for all staff.
  • Acted as liaison between the owner, the CEO, and customers.
  • Maintain good forms of communication between all staff to ensure day-to-day tasks are completed.
  • Identify and resolve any operational issues in a quick manner to minimize disruptions, customer dissatisfaction, and maintain further efficiency.

Subrogation Analyst

The Rawlings Group
LaGrange, KY
09.2016 - 12.2022
  • Provided excellent customer service and attention to customers and clients via phone use.
  • Neutralized an often highly emotional, negative or stressful situations by providing a positive customer service and experience
  • Contacts claimant carriers, or customers, to bring resolution to medical liens in various states across the U.S.
  • Investigate and discuss facts of loss to help determine liability with insurance carriers and negotiate final settlements
  • Made necessary contact with personal injury attorneys, internal and external customers, and other businesses to resolve healthcare liens
  • Evaluate files for final course of action and/or resolution
  • Negotiate with attorneys and claims adjusters to reach amicable resolutions on health care liens
  • Maintain compliance with multiple state guidelines and laws
  • Maintained strict confidentiality of Members protected health information
  • Trained in HIPAA validation and verification
  • Field high volume of inbound calls to uphold customer service values
  • Analyzed and applied legal principles and performed legal research to assist litigation teams
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceed monthly, yearly and quarterly goals and numbers

Bar and Restaurant Manager

The Bristol Bar & Grill
Prospect, KY
09.2011 - 06.2016
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Maintained compliance with health codes, sanitation requirements and license regulation
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Assisted employees with anything they may need to ensure a positive customer experience
  • Mentored and trained front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Maintained inventory to ensure the bar was stocked with sanitizing equipment, bar supplies, and all liquor, beer and wine to meet expected demands.
  • Delivered quality customer service on a consistent basis, as was a top priority.
  • Went above and beyond to provide and ensure each customer and employee had a positive atmosphere all around.

Education

Bachelor of Science - Criminal Justice

University of Louisville
Louisville, KY
12.2013

High School Diploma -

South Oldham High School
Crestwood, KY
06.2008

Skills

  • Highly motivated
  • Fast learner
  • Efficiently manage multiple tasks and priorities
  • Adaptable and flexible
  • Goal-oriented
  • Computer skills, excels in the use of MS Office
  • Analytical thinker
  • Ability to troubleshoot operational challenges and find solutions
  • Active listener and great communication skills
  • Ability to motivate and manage teams efficiently
  • Training and Development
  • Critical thinker
  • Data management
  • Account Management
  • Project organization
  • File optimization
  • Excellent in negotiation tactics

Timeline

Event Sales Associate

The Rental Depot
02.2023 - 12.2024

Subrogation Analyst

The Rawlings Group
09.2016 - 12.2022

Bar and Restaurant Manager

The Bristol Bar & Grill
09.2011 - 06.2016

Bachelor of Science - Criminal Justice

University of Louisville

High School Diploma -

South Oldham High School

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Brooke Howard