Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brooke Howerton

Quincy,IL

Summary

Highly self motivated and committed Sr. Claims Technician with proven history of superior performance at individual, team and organizational levels. Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet team goals and ability to handle multiple projects simultaneously with a high degree of accuracy while keeping a positive attitude.

Overview

14
14
years of professional experience

Work History

SR. Claims Technician

HCSC
05.2022 - Current
  • Processed claims efficiently and effectively.
  • Reviewed prompts and locks using procedure flow.
  • Managed time between aged claims, projects, and filter work.
  • Managed projects for the team of 10 individuals.

Medical Assistant

Quincy Medical Group
12.2021 - 05.2022
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained pre- and post procedural-treatment such as vital signs.
  • Collected and documented patient medical information such as blood pressure.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for follow up and consultation.
  • Called and faxed pharmacies to submit prescriptions and refills.

Patient Excellence Representative Float

Quincy Medical Group
03.2018 - 12.2021
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Scheduled patient examinations in a timely manner

Cake Decorator and Restuarant Hand

Krazy Cakes
06.2016 - 03.2018
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Packaged and priced each product according to company pricing procedures.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Increased business sales by influencing purchases and attracting customers with displays and professional service.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Operated cash register and handled cash, credit card and check transactions.
  • Managed material inventory and ordered new materials when needed.

Kitchen Hand and Caterer

Hy-Vee Food Store
03.2013 - 06.2016
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Pushed, pulled and transported large loads and objects.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Maintained composure and work quality while under stress.

Cashier and Stocker

Dollar Tree
04.2012 - 05.2014
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Softlines MCA and Cashier

Sears
11.2011 - 12.2012
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise throught softlines.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales ads and monitored price changes.
  • Set up new sales displays each week.

Dishwasher, Kitchen Hand, and Cashier

Hy-Vee Food Store
08.2010 - 11.2011
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or kitchen items used often by kitchen staff.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.

Education

Bachelor of Science - Business Management

Hannibal Lagrange University
05.2017

Associate of Science - Business

Johnwood Community College
05.2015

High School Diploma -

Quincy Senior High School
05.2011

Skills

  • Manual Calculations via path 17 or macro
  • HCSC and Labor access with claim experience in all states (IDR)
  • Wellness Champion
  • ERT - Emergency Response Team
  • Texas and Non TX Independent Dispute Resolution (IDR)
  • IL HB4703 - Illinois House Bill
  • SBIDR - Surprise Bill Illinois Dispute Resolution
  • BCC - Blue Card Central Home IDR Adjustments and Host IL Adjustment Claims experience
  • WIM
  • Projects - 133, Newborn, and 72/150 for Illinois CAU
  • Macro Testing for Host and Local IDR Claims

Accomplishments

Bridge the Gap Half Marathon May 2017

Tough Mudder Chicago August 2017 and August 2021

Chicago Marathon for Homes for our Troops October 2017

Timeline

SR. Claims Technician

HCSC
05.2022 - Current

Medical Assistant

Quincy Medical Group
12.2021 - 05.2022

Patient Excellence Representative Float

Quincy Medical Group
03.2018 - 12.2021

Cake Decorator and Restuarant Hand

Krazy Cakes
06.2016 - 03.2018

Kitchen Hand and Caterer

Hy-Vee Food Store
03.2013 - 06.2016

Cashier and Stocker

Dollar Tree
04.2012 - 05.2014

Softlines MCA and Cashier

Sears
11.2011 - 12.2012

Dishwasher, Kitchen Hand, and Cashier

Hy-Vee Food Store
08.2010 - 11.2011

Bachelor of Science - Business Management

Hannibal Lagrange University

Associate of Science - Business

Johnwood Community College

High School Diploma -

Quincy Senior High School

Similar Profiles

CREATE PROFILE
Brooke Howerton