Brooke Huber

• Coordinate a high volume of inbound & outbound FTL and LTL shipments with carriers

• Communicate with internal and external customers to resolve shipping and inventory issues

• Provide delivery ETA based on production schedules and material availability

• Maintaine accurate inventory and shipping records by collaborating data from multiple sources.

• Manage and updated invoice records and business documentation to ensure accuracy and compliance.

• Supported marketing efforts through the coordination of promotional materials and client outreach initiatives.

• Research, select, and implement a digital signage solution, enhancing internal communication and client engagement.

• Provide adaptable support across departments, consistently completing diverse administrative tasks in a fast-paced environment.

• Manage scheduling and calendar coordination for multiple team members, enhancing operational efficiency.
• Answere multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Managed sales of downhole oil tools and efficiently tracked and facilitated high value/volume orders on both national and international levels.
• Orchestrated material and supply sourcing, coupled with meticulous inventory assistance.
• Ensured timely dispatch of quality control materials, proactively addressing any discrepancies in data.
• Acted as the pivotal contact point between U.S. operations and the Canadian headquarters.
• Directed and overseen purchasing operations and purchase order creation, managing and tracking open orders for both U.S. branches.

• Managed load sourcing from multiple brokers and load boards, negotiating competitive pay rates to maximize profitability for drivers.

• Coordinated all aspects of load dispatching, including route planning, ELD compliance monitoring, mileage tracking, and driver scheduling to ensure efficiency and DOT compliance.

• Completed essential back-office functions such as carrier packet setup, rate confirmation processing, and bill of lading management for timely payment processing.

• Handled collections responsibilities, including contacting debtors, investigating payment disputes, and resolving overdue accounts through effective communication and documentation.

• Performed detailed account reconciliations, invoice tracking, and payment research to ensure financial accuracy and timely receivables.

• Negotiated competitive carrier rates to meet customer freight requirements while maintaining profitability and service standards.

• Resolved carrier-related service failures, proactively communicating with stakeholders to ensure timely and satisfactory solutions.

• Conducted business reviews with carriers and clients, both virtually and in-person, to strengthen partnerships and improve service outcomes.

• Accurately communicated shipment details (pickup/delivery schedules, commodity, weight, pallet count, directions, contact info, etc.) to verified callers.

• Consistently recognized with monthly quality awards for excellence in customer service and delivering high-value call experiences.