Brooke Hudson

• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
• Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
• Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
• Pitched in to work line during busy periods or in place of sick employees.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
• Didn't leave company. The Farmhouse was purchased by the O'Donnell family.

• Designed overall floorplans and coordinated modifications for events and special reservations.
• Assisted residents with nutritional plans
• Cooked as well as observed each meal period for over 100 residents and their guests.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Respite/overall care of grandfather who suffered from Alzheimer's disease. Due to his nature around caregivers that were not family I was the only person he would trust to take his daily medications or accept food.