Brooke Hudson
Hiram,GA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
27
27
years of professional experience
Work History
Team Lead
CORT Business Services Corporation
Atlanta , GA
03.1998 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
Education
High School Diploma -
South Cobb High School
Austell, GA05-1998
Skills
- Production Monitoring
- Schedule Management
- Performance monitoring
- Employee engagement
- Performance Improvement
- Coaching and Mentoring
- Key Performance Indicators
- Marketing knowledge
- Product Management
- Complaint resolution
Accomplishments
- Professional Sales Excellence Award for Being Top 10 in the country for sales
- 2024 Year to date top 5 Sales Team Lead representative in my division for goal achievement at 101%
- 25 years of service achievement award
Timeline
Team Lead
CORT Business Services Corporation
03.1998 - Current
High School Diploma -
South Cobb High School
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