Brooke Huether
Houston
Summary
Motivated Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Bluestone Lane Coffee
11.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Addressed customer inquiries and resolved issues to maintain high service standards.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Production Lead, Barista, Trainer
Vibrant
07.2024 - 03.2025
- Managed a production schedule to ensure in-house made products were stocked and ready for sale.
- Produced goods that adhered to company quality standards and assisted in refining recipes as needed.
- Trained and mentored new baristas on standard operating procedures and customer service excellence.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained an average output of 150-250 beverages a day
Order Management Coordinator
Server Monkey
11.2022 - 04.2024
- Implemented a robust quality assurance protocol that reduced invoice discrepancies and enhanced operational efficiency.
- Strengthened cross-functional communication by serving as a liaison between departments, effectively addressing quality concerns and ensuring alignment with standards.
- Improved overall order resolution efficiency by proactively engaging with management to identify and rectify complex issues, fostering a culture of customer-centered problem-solving.
- Streamlined communication with clients to resolve product quality inquiries, fostering trust and collaboration while ensuring prompt updates on order statuses and shipping timelines.
- Used project organization websites such as Magento, NetSuite, and Monday.com to update status reports in order to keep track of project progress and deadlines.
- Coordinated order processing and fulfillment to ensure timely delivery of products.
Logistics Customer Service Coordinator
Total Quality Logistics
07.2021 - 11.2022
- Collaborated with vendors to schedule over 25 daily pickups and 100+ weekly deliveries.
- Contributed to maintaining accounts that belonged to large international corporations, which substantiated my growth in professional account management and customer relations.
- Communicated with customers, management, and the sales team to better understand their needs to adapt to new customer needs and expectations.
- Entered customer interaction details into TQL's internal software to track requests, document issues, and record solutions offered.
- Facilitated interdepartmental communication to provide effective customer support to both dispatchers and customers.
- Researched orders, provided estimated delivery times, and assisted with delivery logistics for customer assurance and to establish reliable interaction with customers.
- Handled all escalated complaints and implemented timely, knowledgeable, and effective solutions that met the needs of both the customer and the company.
- Full-time
Newspaper Delivery Driver
Houston Chronicle
04.2020 - 07.2021
- Ensured timely delivery of newspapers across designated routes, maintaining high customer satisfaction levels.
Hostess
Pappasito’s Cantina
01.2019 - 11.2019
- Part-time
- Managed guest seating arrangements to optimize flow and enhance customer experience.
- Coordinated with kitchen and waitstaff to streamline communication during peak hours.
Barista
Javaman Coffee
12.2015 - 10.2017
- Prepared high-quality espresso beverages and specialty drinks in a fast-paced environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Some college - Psychology
Lone Star College–Kingwood
Porter, TXSkills
- Account management, Computer proficiency, Customer service, Food Service, Data entry, Invoice processing, New hire training, Order management, Quality Assurance, Scheduling, Strong communication skills, Strong leadership capability
- Software: Avaya, I3PL, Magento, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Word, Mondaycom, Redminecom,
- POS Systems: Square, Toast
Certification
Food Handlers Certified
TABC Certified
Timeline
Shift Leader
Bluestone Lane Coffee
11.2024 - Current
Production Lead, Barista, Trainer
Vibrant
07.2024 - 03.2025
Order Management Coordinator
Server Monkey
11.2022 - 04.2024
Logistics Customer Service Coordinator
Total Quality Logistics
07.2021 - 11.2022
Newspaper Delivery Driver
Houston Chronicle
04.2020 - 07.2021
Hostess
Pappasito’s Cantina
01.2019 - 11.2019
Barista
Javaman Coffee
12.2015 - 10.2017
Some college - Psychology
Lone Star College–Kingwood
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