Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Hulme

Lima

Summary

Dynamic Office Manager with a results-driven approach, enhancing team productivity and morale. Proven track record in sales team development and clear communication, achieving significant improvements in operational efficiency and compliance. Skilled in managing and fostering a supportive work environment, ensuring seamless collaboration across departments.

Overview

2026
2026
years of professional experience

Work History

Office Manager

Summit Family Dental Care
2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Specialty Sales Manager

Target
  • Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
  • Achieved consistent growth in revenue by developing and executing targeted sales strategies for specialty products.
  • Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
  • Led cross-functional teams to ensure seamless collaboration between various departments, enhancing overall efficiency.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented robust inventory management systems that minimized stock discrepancies and maximized product availability for customers.

ATF Compliance Manager

Field and Stream
  • Managed compliance efforts, reporting and audits.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
  • Prepared records and data for regular audits.

Assistant Store Manager

Dollar General
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Sales Manager

Vanity
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

Sales Manager

Icing By Claire's
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Education

Nutrition

Purdue University (Online)
West Lafayette, IN
01-2023

Transfer Student - Nutrition

Monroe Community College
Rochester, NY
01-2021

High School Diploma -

Honeoye Falls- Lima High School
Honeoye Falls, NY

Skills

  • Strong interpersonal skills
  • Sales team development
  • Team leadership
  • Goal setting and evaluation
  • Individual performance coaching
  • Results-driven approach
  • Workforce performance optimization
  • Supportive presence
  • Inspiring leadership
  • Clear and concise communication

Timeline

Office Manager

Summit Family Dental Care
2024 - Current

Specialty Sales Manager

Target

ATF Compliance Manager

Field and Stream

Assistant Store Manager

Dollar General

Sales Manager

Vanity

Sales Manager

Icing By Claire's

Nutrition

Purdue University (Online)

Transfer Student - Nutrition

Monroe Community College

High School Diploma -

Honeoye Falls- Lima High School

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