Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brooke Humphrey

Jackson,MO

Summary

Proven leader with a track record at TJMaxx for enhancing operational efficiency and customer satisfaction. Excelled in staff supervision and strategic planning, boosting sales growth through meticulous operations management and effective team motivation. Skilled in money handling and fostering robust customer relations, achieving significant improvements in service quality. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

16
16
years of professional experience

Work History

Assistant Manager

TJMaxx
08.2008 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

No Degree - Preaching And Youth Ministry

Ozark Christian College
Joplin, MO

High School Diploma -

Mansfield Legacy Highschool
Mansfield, TX
05.2009

Skills

    Money Handling

    Customer Relations

    Team motivation

    Product and service knowledge

    Task Delegation

    Staff Supervision

    Workload Management

    Operations Management

Accomplishments

    Achieved President's Club Four times. Three times as an Assistant Manager at the Cape Girardeau store and once as a Coordinator at the Joplin Store. President's Club meant you achieved and exceeded goals given by the Company and you beat out all the stores in your Region. You accomplished Sales goals, Customer Service, Talent Enrichment and kept SHRINK (theft) low.

Timeline

Assistant Manager

TJMaxx
08.2008 - Current

No Degree - Preaching And Youth Ministry

Ozark Christian College

High School Diploma -

Mansfield Legacy Highschool
Brooke Humphrey