Brooke Interlicchia
Rockledge,Fl
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Customer-oriented Reservation Agent with over 2 years and 9 months of experience in hospitality. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
4
4
years of professional experience
Work History
Guest Services and Reservation Agent
Radisson Resort Of At Port
09.2021 - Current
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Resolved billing disputes promptly, customer satisfaction throughout the process.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Trained new hires on front desk procedures, improving overall efficiency within the team through knowledge sharing and mentorship.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced communication between departments by sharing guest preferences, requirements, and special requests with relevant hotel staff.
- Reminding guests of upcoming reservations with packages that have to book their airport/cruise shuttles transfers.
- Answering calls throughout the day with guest or customers questions about airport transfers, cruise parking and etc.
Guest Services Agent
La Quinta Inn & Suites
07.2021 - 09.2021
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Housekeeper
Resort On Cocoa Beach
12.2020 - 07.2021
- Wherever we provide housekeeping services, our certified 7 Steps instructors teach every housekeeper the process
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Finishing tasks before the end of the shift
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
Education
High School Diploma -
St. James Academy
01.2010
Skills
- Teamwork
- Communication
- Responsibility
- Time Management
- Work Ethic
- Ambition
- Customer Service
- Typing Speed
- Detail Oriented
- Microsoft Office
- Hospitality services
- Opera System
Timeline
Guest Services and Reservation Agent
Radisson Resort Of At Port
09.2021 - Current
Guest Services Agent
La Quinta Inn & Suites
07.2021 - 09.2021
Housekeeper
Resort On Cocoa Beach
12.2020 - 07.2021
High School Diploma -
St. James Academy
Similar Profiles
Brooke InterlicchiaBrooke Interlicchia
Reservations Agent at Radisson Resort At The PortReservations Agent at Radisson Resort At The Port
George TJ MupamhangaGeorge TJ Mupamhanga
Facility & Projects Manager at Radisson Blu Mosi-Oa-Tunya Livingstone ResortFacility & Projects Manager at Radisson Blu Mosi-Oa-Tunya Livingstone Resort
Ritwik DasRitwik Das
Housekeeping Supervisor at The Radisson Blu Palace Resort And SpaHousekeeping Supervisor at The Radisson Blu Palace Resort And Spa