Brooke Jackson
St Louis,MO
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Responsible team player always willing to go above and beyond.
Overview
10
10
years of professional experience
Work History
Community Support Specialist
Places For People Inc
07.2024 - Current
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
Eyelash Extension Technician
TheBrookeVCollection LLC
01.2021 - Current
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Educated clients on appropriate care of new eyelashes.
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
Caregiver
Friendship Village Chesterfield
05.2024 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Care Partner
Dolan Memory Care
11.2023 - 07.2024
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Certified Caregiver
Amanda Senior Care
06.2023 - 11.2023
- Maintained clean, safe, and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Patient Care Technician
Kindred Hospice
01.2023 - 06.2023
- Substance Abuse Population
- Collaborated with community resources to coordinate aftercare services for patients transitioning out of the hospital.
- Reduced substance abuse relapse rates by implementing evidence-based treatment plans and interventions.
- Promoted positive behavior change by reinforcing achievements and supporting patients'' personal growth in recovery.
- Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained accurate patient records to ensure continuity of care across different service providers within the facility or community support network.
Event Coordinator
The Spice Trap
01.2021 - 01.2023
- Brainstormed and implemented creative event concepts and themes.
- Hired, trained and supervised volunteers and support staff required for events.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Pharmaceutical Sales Representative
Full Circle Health
05.2022 - 12.2022
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Volunteer
City Hope St. Louis
05.2022 - 08.2022
- Temporary Shelter
- Persons who've experienced abuse and/or currently struggling with substance abuse.
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
Tutor
University Of Missouri-St. Louis
12.2020 - 05.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Babysitter
TheBrookeVCollection LLC
08.2014 - 05.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Caregiver
Right At Home Health Care
08.2019 - 11.2020
- Mentally disabled adults and children.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Hostess
Cooper’s Hawk Winery & Restaurant
06.2018 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology
University of Missouri - St Louis
05.2022
High School Diploma -
Ladue Horton Watkins High School
05.2018
Skills
- Great Time Management
- Great Analytical Skills
- Team working Skills
- Excellent Written and Oral Communication Skills
- Meticulous Attention to Detail
- Independent
Timeline
Community Support Specialist
Places For People Inc
07.2024 - Current
Caregiver
Friendship Village Chesterfield
05.2024 - 10.2024
Care Partner
Dolan Memory Care
11.2023 - 07.2024
Certified Caregiver
Amanda Senior Care
06.2023 - 11.2023
Patient Care Technician
Kindred Hospice
01.2023 - 06.2023
Pharmaceutical Sales Representative
Full Circle Health
05.2022 - 12.2022
Volunteer
City Hope St. Louis
05.2022 - 08.2022
Eyelash Extension Technician
TheBrookeVCollection LLC
01.2021 - Current
Event Coordinator
The Spice Trap
01.2021 - 01.2023
Tutor
University Of Missouri-St. Louis
12.2020 - 05.2022
Caregiver
Right At Home Health Care
08.2019 - 11.2020
Hostess
Cooper’s Hawk Winery & Restaurant
06.2018 - 07.2019
Babysitter
TheBrookeVCollection LLC
08.2014 - 05.2022
High School Diploma -
Ladue Horton Watkins High School
Bachelor of Science - Biology
University of Missouri - St Louis
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