Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Brooke N. Jacob

Brooke N. Jacob

Houma,USA

Summary

To use my managerial, problem-solving, and communication skills in a fast paced, inclusive, diverse & team oriented position that offers exposure to benefits, growth, administration and employee on-boarding and promoting. The opportunity to join a well-established and growing company while furthering my oown career path.

Overview

24
24
years of professional experience

Work History

Team Leader, Food & Beverage/ Starbucks

Target
02.2023 - 11.2023
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies and celebrate progress.

  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Manager

Journeys Shoes
04.2018 - 01.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

ICING
03.2018 - 10.2020
  • Meet and exceed all sales goals
  • Work in fast paced and quickly changing environment
  • Train and motivate all team members
  • Assist manager with any paperwork
  • Open/close store
  • Handle deposits
  • Recognize great accomplishments by employees
  • Coach underperforming employees to get them on track with company standards
  • Conducted successful cash audits at the end of each shift
  • Reported to the store owner with the responsibility for managing a successfully high paced, detail oriented environment
  • Organizing the Stock Room and the Sales Floor
  • Received and entered merchandise into POS system
  • Recruited, interviewed, hired, and trained retail sales staff as required
  • Demonstrated good leadership qualities and inspired enthusiasm in employees
  • Gained reputation as a friendly professional able to work well under pressure and easily build rapport with colleagues, upper management, and customers with diverse backgrounds and personalities
  • Provided exceptional one-on-one customer service and effectively handled any customer complaints
  • Prevented store losses using awareness, attention to detail and integrity
  • Managed a sales team of upto 6 assiciates
  • Experienced in all areas of POS transactions

Team Leader, Deli

Target
07.2010 - 02.2018
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Observed packing operations to verify conformance to specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Assistant manager

Claire’s
05.2000 - 06.2010
  • Meet and exceed all sales goals
  • Provided friendly, knowledgeable, and prompt guest service to all customers
  • Experienced in all aspects of the store and able to answer any arising inquires
  • Ensured that customers had a positive shopping experience
  • Assessed customers needs and provided assisstance and information product features
  • Demonstrated outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas
  • Welcomed customers to the store and answered any question they had
  • Maintained knowledge of store inventory and sales activities
  • Processed cash and credit transactions through company POS system
  • Gained understanding of clienteling, styling and visual merchandising
  • Open and close the store which included counting cash drawers and making bank deposits
  • Worked well with teammates and openly invited coaching from the management team
  • Represented the brand through personal presentation and positive interactions
  • Prevent asset loss through proper zoning and floor awareness
  • Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information

Education

High School Diploma -

Terrebonne High School
Houma, LA

Skills

  • Customer service is number one priority
  • Sales and goal oriented
  • Self motivated
  • Team oriented
  • Result driven
  • Quick learner
  • Have started at the bottom and worked my way up at every job
  • Pride myself in my work
  • Motivate team members to further their career and our brand
  • Fast paced and very adaptable to change
  • Detail oriented
  • Great leadership skills
  • Craves feedback to further my career
  • Great decision-making and problem-solving skills
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Complex Problem-Solving
  • People Management
  • Goal Setting
  • Team Motivation
  • Evaluating Employee Work
  • Leading Team Meetings
  • Conflict Resolution
  • Problem-Solving
  • Performance Evaluations
  • Coaching and Mentoring
  • Performance Improvement
  • Giving Constructive Feedback
  • Analytical Thinking
  • Sales Expertise
  • Team Supervision
  • Coaching
  • Customer service is number one priority
  • Mentoring
  • Complaint Resolution
  • Client Service
  • Technical Support
  • Quality Improvement
  • Documentation and Reporting
  • Work Planning
  • Performance improvement
  • Attention to Detail
  • Daily workflow improvement
  • Good Telephone Etiquette
  • Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"To me, a leader is someone who holds her- or himself accountable for finding potential in people and processes."
Brené Brown

Timeline

Team Leader, Food & Beverage/ Starbucks

Target
02.2023 - 11.2023

Manager

Journeys Shoes
04.2018 - 01.2023

Assistant Manager

ICING
03.2018 - 10.2020

Team Leader, Deli

Target
07.2010 - 02.2018

Assistant manager

Claire’s
05.2000 - 06.2010

High School Diploma -

Terrebonne High School

Similar Profiles

CREATE PROFILE
Brooke N. Jacob