Brooke Jannelli
Canton
Summary
Proactive Manager with extensive experience in team leadership and workforce management. Known for enhancing customer satisfaction through dispute resolution and high-quality service delivery, while boosting team performance through cross-training and conflict resolution. Brings strong skills in time management, complex problem-solving, and customer relationship development.
Developed instructional and mentoring skills in academic environment, focusing on facilitating student understanding and engagement. Effective in simplifying complex concepts and promoting collaborative learning. Seeking to transition into new field, leveraging strong organizational and communication abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Chemistry Teaching Assistant
Ohio Wesleyan University
Delaware, OH
08.2025 - Current
- Assisted in preparing laboratory materials and equipment for general chemistry experiments.
- Facilitated discussions and study sessions to enhance student understanding of complex concepts.
- Monitored classroom environments to ensure safety and compliance during laboratory activities.
- Built and maintained professional relationships with students and faculty members.
Manager
Pulp Juice And Smoothie Bar
Massillon, OH
10.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained and mentored staff on beverage preparation and customer engagement techniques.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma -
Massillon Perry High School
Massillon, OH05-2024
Bachelor of Science - Microbiology
Ohio Wesleyan University
Delaware, OH05.2028
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Service
- Laboratory safety protocols
- Microbiology techniques
Certification
- Ohio Seal of Biliteracy in Spanish- May of 2025
Languages
Spanish
Full Professional
Timeline
General Chemistry Teaching Assistant
Ohio Wesleyan University
08.2025 - Current
Manager
Pulp Juice And Smoothie Bar
10.2022 - Current
High School Diploma -
Massillon Perry High School
Bachelor of Science - Microbiology
Ohio Wesleyan University
Skills
- Decision-Making
- Positive Attitude
- Multitasking