Brooke Jensen
Colorado Springs,CO
Summary
Throughout my personal and professional journey, I have developed a diverse set of skills that I believe are foundational to my growth as an individual. Among these skills, kindness, exceptional interpersonal communication, discipline, hard work, focus, and resilience have shaped me into the person I am today. Being kind is not only an inherent quality but also a skill that I have cultivated through my experiences. I understand the impact of kindness on individuals' well-being, and this drives me to extend empathy and compassion towards those in need. Building meaningful connections with others has always come naturally to me, and my strong interpersonal communication skills allow me to establish trust and rapport with clients, fostering a safe and supportive environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Springs Recovery Connection
Colorado Springs, CO
09.2022 - Current
- Educated clients on available community resources that could enhance their quality of life.
- Facilitated individual and group sessions to provide guidance and counseling.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Referred individuals to outside resources and services for additional support.
- Actively listened and responded empathetically when interacting with clients.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Encouraged development of relevant skills to help overcome specific concerns.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- HIPAA Compliance & Mandatory Reporting, Motivational Interviewing, Active Listening, Individual Sessions, Supervision, Scheduling, Intakes, Program Coordinating, Data Analysis
Mental Health Technician
Griffith Centers for Children/Chins Up
Colorado Springs, CO
06.2022 - 07.2022
- Learned Trauma Informed Care, Physical Restraints, De-escalation Techniques
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Administrative Assistant
Recovery Unlimited
Colorado Springs, CO
06.2021 - 06.2022
- Administrative Tasks, Urinalysis Technician, One on one contact with clients, Problem solving, Collaboration, Compliance with HIPAA, Peer Support, General office administration including scheduling, Answered multiple phone lines, Scheduling, Utilized Microsoft Office
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Maid-House Cleaner
Amanda Jensen's Cleaning Company
01.2013 - 01.2018
- Cleaning Houses, Move Out Cleans, Model Homes
Education
Associate in Arts (AA) in Psychology -
Pikes Peak State College
01.2024
Certification in Social Work - Substance Abuse -
Pikes Peak Community College
06.2021
High School Diploma -
Justice High School
Skills
- Kind
- Disciplined
- Hard working
- Very focused
- Humble
- Honest
- Multi-line Phone Systems
- Crisis Intervention
- Group Facilitation
- Motivational Interviewing
- Social Work
- Behavioral Health
- Therapeutic Crisis Training
- Crisis Management
- Urine Specimen Collection/Processing
- Rapport Building
- Communication Abilities
- Effective Collaboration and Interaction
- Leadership Skills
- Problem-Solving Skills
- Boundary Setting
- Recovery Assistance and Support
- Resource Navigation
- Community Services Information
- Planning Skills
- Interpersonal Abilities
- Positive Environment Facilitation
- Appointment Scheduling
- Family Assistance
- Mental Health Services
- Relationship-Building Skills
Certification
- CCAR Peer Coaching Certification
- Certified Peer and Family Specialist CPFS
- Suicide Prevention
- Group Facilitation
- Healthcare
- Forensics
- Leadership
- Essential Skills
- Social Work Certification - Substance Use, Present
- Bloodborne Pathogens, 07/01/23, 07/01/25
- CPR/First Aid, 07/01/23 07/01/25
- Child Abuse and Neglect - Mandatory Reporting, 07/01/21, Present
- Mandatory Reporter - Present
References
References available upon request.
Timeline
Peer Support Specialist
Springs Recovery Connection
09.2022 - Current
Mental Health Technician
Griffith Centers for Children/Chins Up
06.2022 - 07.2022
Administrative Assistant
Recovery Unlimited
06.2021 - 06.2022
Maid-House Cleaner
Amanda Jensen's Cleaning Company
01.2013 - 01.2018
Associate in Arts (AA) in Psychology -
Pikes Peak State College
Certification in Social Work - Substance Abuse -
Pikes Peak Community College
High School Diploma -
Justice High School
- CCAR Peer Coaching Certification
- Certified Peer and Family Specialist CPFS
- Suicide Prevention
- Group Facilitation
- Healthcare
- Forensics
- Leadership
- Essential Skills
- Social Work Certification - Substance Use, Present
- Bloodborne Pathogens, 07/01/23, 07/01/25
- CPR/First Aid, 07/01/23 07/01/25
- Child Abuse and Neglect - Mandatory Reporting, 07/01/21, Present
- Mandatory Reporter - Present
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