Brooke Jochum
Longview,TX
Summary
Proven to excel in high-pressure environments, I used my strong work ethic and exceptional customer service skills at Bubba’s 33 to enhance guest satisfaction. Having experience in cash handling and multitasking, I significantly contributed to a seamless dining experience, ensuring both efficiency and quality in every interaction.
Overview
3
3
years of professional experience
Work History
Server
Bubba’s 33
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, plates, cups, and Togo boxes.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Answered customers' questions, and recommended items when needed.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Togo Host
Bubba’s 33
12.2021 - 03.2024
- Answered phone calls to take orders, and give information.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift card payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Host
Bubba’s 33
06.2021 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Jochum Family Christian School
05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Cleanliness standards
- Supply Restocking
- Guest Seating
- Team Player
- Multitasking Abilities
- Time Management
Timeline
Server
Bubba’s 33
03.2024 - Current
Togo Host
Bubba’s 33
12.2021 - 03.2024
Host
Bubba’s 33
06.2021 - 03.2024
High School Diploma -
Jochum Family Christian School
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