Summary
Overview
Work History
Education
Skills
Volunteer Experience & Awards
Timeline
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Brooke Johnson

Rockwall,TX

Summary

Highly motivated graduate from Texas A&M University, driven to excel in the world of communications. I am eager to apply my expertise and knowledge in both a marketing or sales position that offers opportunities for continuous skill development and creativity. With a track record of effective leadership and adaptability, I thrive in dynamic work environments, fostering collaborative success. My unwavering passion and determination to achieving excellence make me an exceptional candidate to contribute significantly to your organization’s growth. I am currently seeking opportunities in the state of Texas and ready commence work immediately. References are also available upon request.

Overview

9
9
years of professional experience

Work History

Manager

Holleman Tavern
College Station, Texas
03.2024 - Current
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Established policies for cash handling procedures to maximize security measures.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Created new menu items based on customer feedback and industry trends.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Adhered to all health department regulations regarding food storage, health codes, and preparation.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.

Sales and Marketing Representative

Green Marketing
Dallas, TX
08.2023 - 03.2024
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and team meetings.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Analyzed customer feedback to improve products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Utilized sales techniques to persuade customers to purchase product or service packages.
  • Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
  • Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • Ensured compliance with industry regulations and standards pertaining to telemarketing activities.
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
  • Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
  • Negotiated pricing contracts with customers to maximize profits.

Bartender Shift Manager

1860 Italia
College Station, TX
06.2022 - 08.2023
  • Greeting and engaging with costumers in a friendly and welcoming manner
  • Taking costumer orders and serving drinks with promptness and accuracy
  • Preparing a wide range of alcoholic and non- alcoholic beverages, showcasing mixology skills
  • Following standardized recipes to ensure consistency in drink quality
  • Suggesting and upselling specialty cocktails and promotions to increase revenue
  • Managing the bar area, keeping it clean, organized and well -stocked at all times
  • Handling cash and credit card transactions, processing payments, and tip sharing
  • Accountable for opening / closing the bar
  • Verifying the age and Identification of costumers to ensure legal drinking age compliance
  • Monitoring and maintaining an adequate supply of bar inventory and ordering supplies as needed
  • Handling and resolving costumer complaints or concerns tactfully and professionally.
  • Collaborating with the serving staff to ensure smooth and efficient service for costumers
  • Complying with all state and local liquor regulations and enforcing responsible drink practices
  • Enforced health codes and safety regulations in compliance with state laws.
  • Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
  • Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Supervised a team of 10+ bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.

Bartender

One15 Lounge
College Station, TX
08.2019 - 06.2022
  • Greeting and engaging with costumers in a friendly and welcoming manner
  • Taking costumer orders and serving drinks with promptness and accuracy
  • Preparing a wide range of alcoholic and non- alcoholic beverages, showcasing mixology skills
  • Following standardized recipes to ensure consistency in drink quality
  • Suggesting and upselling specialty cocktails and promotions to increase revenue
  • Accountable for creating posts for social media purposes (Facebook, Instagram, Twitter, etc.)
  • Managing the bar area, keeping it clean, organized and well -stocked at all times
  • Handling cash and credit card transactions, processing payments, and tip sharing
  • Verifying the age and Identification of costumers to ensure legal drinking age compliance
  • Monitoring and maintaining an adequate supply of bar inventory and ordering supplies as needed
  • Handling and resolving costumer complaints or concerns tactfully and professionally.
  • Accountable for opening / closing the bar
  • Collaborating with door, floor and barback employees to ensure smooth and efficient service for costumers
  • Complying with all state and local liquor regulations and enforcing responsible drink practices

Childcare Counselor

College Station ISD - Kids Klub
College Station, TX
08.2017 - 05.2022
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events
  • Assisted children apart of CSISD in range of the age from six to twelve
  • Learned and maintained proficiency in first responder skills such as First AID and CPR to offer individuals in distress optimal support
  • Established and maintained safe, supportive and a welcoming environment for children of all backgrounds. Promoted physical, emotional, intellectual and social development through well-planned lessons, games and outside activities.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Updated detailed records for each child with information such as daily observations, behavioral interactions and medications administered.

Sales Associate

Eclipse Lakefront Fitness
Rockwall, TX
08.2015 - 08.2017
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and sold memberships to costumers.
  • Accountable for opening / closing the establishment

Education

Bachelor of Arts - Communications

Texas A&M University
College Station, TX
05.2021

High School Diploma -

Rockwall-Heath High School
Heath, TX
06.2017

Skills

  • Verbal/Written Communication
  • Time Management
  • Leadership
  • Conflict Resolution
  • Easily Adaptable
  • Data Analysis
  • Sales Development
  • Financial Management
  • Microsoft Office
  • Customer Service
  • Digital Media

Volunteer Experience & Awards

  • The Big Event - Volunteer (30+ hours, 2018-2019)
  • National Leadership Award (2017)
  • Brodmore Medical Nursing Home Center - Volunteer ( 100+ hours, 2014-2017)
  • Member of Exodus Childcare Program - ( 100+ hours, 2015-2017)
  • Member of PALS (Peer Assistant Leadership) program - (2015-2017)
  • Member of Student Council (2015-2017)

Timeline

Manager

Holleman Tavern
03.2024 - Current

Sales and Marketing Representative

Green Marketing
08.2023 - 03.2024

Bartender Shift Manager

1860 Italia
06.2022 - 08.2023

Bartender

One15 Lounge
08.2019 - 06.2022

Childcare Counselor

College Station ISD - Kids Klub
08.2017 - 05.2022

Sales Associate

Eclipse Lakefront Fitness
08.2015 - 08.2017

Bachelor of Arts - Communications

Texas A&M University

High School Diploma -

Rockwall-Heath High School

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Brooke Johnson