BROOKE JOHNSON
Winter Haven,FL
Summary
Dynamic and results-oriented professional with a diverse background in claims adjustment at State Farm Insurance and certification as a Nursing Assistant, showcasing strong interpersonal communication and critical thinking abilities. Proven experience in delivering compassionate direct patient care within long-term care environments, focusing on physical and emotional support. Committed to fostering patient-centered care while ensuring safety and well-being, complemented by a demonstrated capacity for collaboration with nursing staff and healthcare professionals to enhance overall quality of care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claim Adjuster
State Farm Insurance
11.2019 - Current
- Analyzed, evaluated and processed insurance claims to determine coverage accordance with policy terms and state regulations.
- Communicated regularly with claimants, managed approximately 30 incoming calls, emails, and fax per day from customers.
- Recorded all communication with insureds, claimants, providers, and legal professionals to facilitate clear claims resolution.
- Maintained detailed records of all claim activities in a computer system for accurate tracking purposes.
- Reviewed police reports, medical treatment records, and medical bills to determine payments.
- Corresponded with clients, claimants, and providers to finalize and close claims.
Optometric Technician
Myeyedr.
02.2017 - 11.2019
- Assisted optometrists with patient care and testing, including visual acuity, and ocular health evaluations.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Certified Nursing Assistant (CNA)
Brookdale Senior Living
09.2013 - 03.2017
- Perform basic care and help patients with activities of daily living (ADL's) such bathing, dressing, grooming, eating and toileting.
- Measure and record patient's vital signs such a blood pressure and heart rate.
- Ensure patients are safe by following policies and procedures, and adhering to professional standards, federal, state and local requirements.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Attended continuing education courses to stay up to date on best practices related to intravenous nursing care.
Certified Nursing Assistant (CNA)
Care Advantage
09.2010 - 02.2015
- Developed strong relationships with patients while providing compassionate nursing care in their home.
- Coordinated with nursing staff on daily patient transportation needs and scheduled pick-up times accordingly.
Education
Bachelor of Science (B.S.) - Health Administration
University of Phoenix
Richmond, VA05.2016
Skills
- Exceptional communication skills
- Effective communication
- Knowledge of medical terminology
- Decision making and judgement
- Electronic Charting
- HIPAA
- Critical Thinking
- Teamwork and Collaboration
- Decision Making
Certification
Certified Nursing Assistant
Timeline
Claim Adjuster
State Farm Insurance
11.2019 - Current
Optometric Technician
Myeyedr.
02.2017 - 11.2019
Certified Nursing Assistant (CNA)
Brookdale Senior Living
09.2013 - 03.2017
Certified Nursing Assistant (CNA)
Care Advantage
09.2010 - 02.2015
Bachelor of Science (B.S.) - Health Administration
University of Phoenix
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