Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Johnson

Sapulpa

Summary

Qualified Operations Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Operations Manager

Shredder’s Inc
11.2022 - Current
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Handle all ACH, check, credit and cash payments, ensuring timely and accurate financial transactions.
  • Oversee procurement of office and warehouse supplies, optimizing cost and efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Billing Specialist - Lead

John Christner Trucking
04.2015 - 07.2022
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.

Appointment Clerk

Estes Express Lines
06.2011 - 04.2015
  • Outbound calls to customers to schedule appointments
  • Indexing all bills and paperwork
  • Outbound calls to customers to communicate and resolve delivery issues
  • Maintain records of all driver dates and times
  • Assist with OS&D as needed

Education

High School Diploma -

Broken Arrow Public Schools
Broken Arrow

Skills

  • Problem-solving
  • Operations management
  • Customer service
  • Client relationships
  • HR processes
  • Payroll administration

Timeline

Operations Manager

Shredder’s Inc
11.2022 - Current

Billing Specialist - Lead

John Christner Trucking
04.2015 - 07.2022

Appointment Clerk

Estes Express Lines
06.2011 - 04.2015

High School Diploma -

Broken Arrow Public Schools

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