Brooke Johnson
Bank Manager
Owensville,IN
Summary
Dynamic Branch Manager with a proven track record at Regions Bank, excelling in financial analysis and team leadership. Enhanced profitability through strategic budgeting and compliance management, while fostering a culture of employee development. Recognized for driving customer engagement and implementing effective sales strategies, consistently exceeding performance targets.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Server
Applebees
Prineton, IN
04.2013 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Teller
Fifth Third Bank
05.2016 - 06.2017
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations to enhance operational flow.
- Managed cash handling, balancing drawers daily, and mitigating risks associated with discrepancies to maintain financial integrity.
- Provided exceptional customer service by addressing inquiries and resolving issues, fostering a positive banking experience for clients.
- Educated customers about banking products and services, effectively increasing product adoption and enhancing client satisfaction.
- Trained and mentored new staff on operational procedures and customer interaction techniques, contributing to team productivity and efficiency.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Personal Banker 2
Fifth Third Bank
06.2017 - 03.2021
- Delivered exceptional customer service by accurately assessing client needs and recommending tailored financial solutions, enhancing client satisfaction and retention.
- Collaborated with team members to streamline banking operations, improving workflow efficiency and reducing processing times for account openings.
- Mentored junior bankers in compliance and risk management practices, fostering a culture of adherence to regulatory standards and minimizing errors.
- Analyzed customer account activities to identify opportunities for cross-selling financial products, contributing to increased revenue through enhanced client engagement.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Assistant Manager
Regions Bank
03.2021 - 05.2023
- Led daily operations to ensure compliance with banking regulations, enhancing overall efficiency and service quality.
- Developed and implemented training programs for new staff, improving onboarding processes and team productivity.
- Analyzed customer feedback to identify service gaps, resulting in targeted initiatives that improved customer satisfaction.
- Managed scheduling and workflow for team members, optimizing resource allocation and ensuring timely service delivery.
- Collaborated with senior management to refine strategic goals, aligning team objectives with organizational targets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Branch Manager
Regions Bank
06.2023 - 01.2025
- Here are eight resume experience statements tailored for the role of Branch Manager at Regions Bank, with a focus on strategic responsibilities and incorporating relevant industry terminology:
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained compliance with banking regulations and internal policies, ensuring operational integrity and risk management.
- Cultivated relationships with key clients, enhancing loyalty and driving referral business through personalized service initiatives.
- Managed budgeting and forecasting processes, aligning branch goals with organizational strategy for sustainable growth.
- Oversaw daily branch operations, streamlining workflows to enhance service delivery and operational effectiveness.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Branch Manager
Regions Bank
01.2025 - Current
- Here are eight resume experience statements tailored for the role of Branch Manager at Regions Bank, with a focus on strategic responsibilities and incorporating relevant industry terminology:
- Analyzed customer feedback and operational processes to identify areas for improvement, driving efficiency and customer satisfaction.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed and implemented targeted sales strategies to enhance customer engagement and branch profitability.
Education
No Degree - Business Management
Rend Lake
Ina, IL 08.2012 - 05.2013
High School Diploma -
Boonville High School
Boonville, IN 08.2009 - 05.2012
Skills
Financial analysis
Affiliations
- Gibson County CEO board member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Regions Bank
01.2025 - Current
Branch Manager
Regions Bank
06.2023 - 01.2025
Assistant Manager
Regions Bank
03.2021 - 05.2023
Personal Banker 2
Fifth Third Bank
06.2017 - 03.2021
Teller
Fifth Third Bank
05.2016 - 06.2017
Server
Applebees
04.2013 - 06.2017
No Degree - Business Management
Rend Lake
08.2012 - 05.2013
High School Diploma -
Boonville High School
08.2009 - 05.2012