Brooke Johnston
Spring Lake,MI
Summary
Experienced and certified Medical Assistant with a strong background and knowledge in the medical field. Exceptional leadership and organizational skills ensure efficient patient care and workflow. Thrives in fast-paced environments, adeptly managing multiple tasks while upholding high standards of patient service. Highly reliable healthcare professional with expertise in administering medications, collecting and processing lab specimens, scheduling appointments, and updating patient records. Proven ability to remain organized and collaborate closely with physicians and nurses in dynamic settings. Committed to delivering outstanding patient care and support to ensure optimal satisfaction.
Overview
15
15
years of professional experience
1
1
RMA Certified
1
1
CMA Certified
1
1
CPR/BLS Certified
Work History
Registered Medical Assistant
Muskegon Family Care
06.2023 - Current
- Medication administration
- Immunization specialist/inventory/ordering
- Physician Collaboration
- Proper Sterilization Techniques
- Emr Systems
- Removing Sutures
- Transcription Of Medical Notes
- Specimens collection and processing
- Vital signs monitoring
- Regulatory compliance
- Medical records management
- Patient scheduling
- Wound care and irrigation
- Charting expertise
- Advanced anatomy knowledge
- Venipuncture and phlebotomy
- Proper sterilization techniques
- Data entry
- Understands medical procedures
- Professional bedside manner
- Specimen analysis
- Active listening
- Organizational skills
- Leadership
- Multitasking
- Training & Development
- Friendly, positive attitude
- Team building
- Liaison between patients and doctors
- Handle medications/medication reconciliation
- EMR on daily basis
- Take and record vitals signs
- Suture removal
- Sterilization techniques
- Prepared laboratory specimens for analysis and organized lab results
- Assisted physicians in exams, treatments, and procedures
- Directly assist with pre-op/post op outpatient procedure care
- Conduct injections
- E-prescribing & written prescriptions
- Ordering of labs, studies, referrals
- Inform/educate patients on lab results
- EKG & office lab protocols
- Processed prescription refills in accordance with established protocols
Registered Medical Assistant
Cancer and Hematology Centers of West Michigan
08.2020 - 06.2023
- Strong work ethic
- Critical thinking
- Planning
- Communication
- Immunization administration
- Handle medications/medication reconciliation
- EMR on daily basis
- Take and record vitals signs
- Suture removal
- Sterilization techniques
- Assist with outpatient procedures
- Conduct injections
- E-prescribing & written prescriptions
- Ordering of labs, studies, referrals
- Inform patients of lab results
- EKG & office lab protocols
- Scheduling and check out patients
- Answer phones & relay messages
- Familiar with immunizations and procedures
- Familiar with pediatric immunizations and procedures
- Fast paced and able to multitask
- For the duration of my time here I had been working with 2 providers solo - individually averaging between 30-40 patients on a daily basis
- Job duties consisting of rooming, vitals, and minor office procedures such as catheterization, lesion removals and laboratory specimens/testing, immunizations and vaccine education
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Organized charts, documents and supplies to maintain team productivity
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Measured patient peak flows to improve workflow efficiency
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Contacted pharmacies to submit and refill patients' prescriptions
- Educated patients about medications, procedures and physician's instructions
Registered Medical Assistant
Shoreline Pediatrics
07.2018 - 02.2020
- Strong work ethic
- Critical thinking
- Planning
- Communication
- Immunization administration
- Handle medications/medication reconciliation
- EMR on daily basis
- Take and record vitals signs
- Suture removal
- Sterilization techniques
- Assist with outpatient procedures
- Conduct injections
- E-prescribing & written prescriptions
- Ordering of labs, studies, referrals
- Inform patients of lab results
- EKG & office lab protocols
- Scheduling and check out patients
- Answer phones & relay messages
- Familiar with immunizations and procedures
- Familiar with pediatric immunizations and procedures
- Fast paced and able to multitask
- For the duration of my time here I had been working with 2 providers solo - individually averaging between 30-40 patients on a daily basis
- Job duties consisting of rooming, vitals, and minor office procedures such as catheterization, lesion removals and laboratory specimens/testing, immunizations and vaccine education
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Organized charts, documents and supplies to maintain team productivity
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Measured patient peak flows to improve workflow efficiency
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Contacted pharmacies to submit and refill patients' prescriptions
- Educated patients about medications, procedures and physician's instructions
Registered Medical Assistant
Lakeshore Family Care
07.2013 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Regional Sales Manager
Midnite Sun & Cruise
01.2012 - 01.2014
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Scheduled appointments for patients via phone and in person
- Very comfortable as well as familiar with a fast paced environment while maintaining organization, comprehension, and multitasking
- Fast paced and able to multitask
- Job duties consisting of rooming, vitals, and minor office procedures such as catheterization, lesion removals and laboratory specimens/testing, immunizations and vaccine education
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Organized charts, documents and supplies to maintain team productivity
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Measured patient peak flows to improve workflow efficiency
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Contacted pharmacies to submit and refill patients' prescriptions
- Educated patients about medications, procedures and physician's instructions
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Scheduled appointments for patients via phone and in person
- Very comfortable as well as familiar with a fast paced environment while maintaining organization, comprehension, and multitasking
Externships
01.2010 - 01.2011
- Lakes Urgent Care
- Port City Pediatrics
- OBGYN
Education
Associate of Science - Practical Nursing
Grand Rapids Community College
MICMA (Certified Medical Assistant) -
Orchard View Business & Education
MICNA (Certified Nurse Aide) -
Orchard View Business & Education
MIGeneral Education -
Central Michigan University
MIHigh School Diploma -
Spring Lake High School
MISkills
- Medication administration
- Immunization specialist
- Inventory management
- Ordering
- Physician collaboration
- Proper sterilization techniques
- EMR systems
- Removing sutures
- Transcription of medical notes
- Specimens collection and processing
- Vital signs monitoring
- Regulatory compliance
- Medical records management
- Patient scheduling
- Wound care and irrigation
- Charting expertise
- Advanced anatomy knowledge
- Venipuncture and phlebotomy
- Data entry
- Understanding medical procedures
- Professional bedside manner
- Specimen analysis
- Active listening
- Organizational skills
- Leadership
- Multitasking
- Training & development
- Friendly, positive attitude
- Team building
- Liaison between patients and doctors
- Medication reconciliation
- Suture removal
- Sterilization techniques
- Laboratory specimen preparation
- Assisting physicians
- Pre-op/post-op care
- Conducting injections
- E-prescribing
- Ordering labs
- Patient education
- EKG protocols
- Prescription refills
- Strong work ethic
- Critical thinking
- Planning
- Communication
- Immunization administration
- Outpatient procedure assistance
- Familiarity with immunizations
- Fast-paced environment
- Rooming patients
- Minor office procedures
- Preliminary physical tests
- Patient history documentation
- Chart organization
- Inventory maintenance
- Diagnostic testing assistance
- Patient-centered care
- Triage
- Laboratory test reporting
- Patient peak flow measurement
- Vital signs assessment
- Pharmacy collaboration
- Prescription submission
- Patient education on medications
- Treatment room preparation
- Patient guidance
- Appointment scheduling
- Comfort in fast-paced environments
- Medical Terminology
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Clinical Documentation
- Anatomy and Physiology Knowledge
- Minor Surgical Assistance
- Patient Scheduling
- Medication Administration
- Preventive Healthcare Measures
- Patient Assessments
- Medical Equipment Operation
- Vital Sign Monitoring
- Diagnostic Testing Assistance
- Inventory Management
- Medical Records Management
- Wound Care Assistance
- Privacy and confidentiality
- Medical Office Procedures
- Medical Coding
- Needs assessments
- Regulatory Compliance
- Emergency Response Preparedness
- Patient Care Coordination
- Compassionate
- Medical terminology knowledge
- Customer Service
- Sterile technique
- Maintaining confidentiality
- Lab equipment calibration
- Professional Bedside Manner
- Reliable team player
- EMR / EHR
- Direct Patient Care
- Simple dressings
- Procedure Assistance
- Compassionate caregiver
- CPR
- Diagnostic Procedures
- Adaptable
- Patient Flow Management
- Data Entry
- OB/GYN procedures
- Patient-focused care
- Knowledge of EKG rhythm interpretation
- Prioritizing stat orders
- First Aid
- Complex Problem-Solving
- Chronic Disease Management
- Emergency procedures understanding
- Patient Relations
- Therapeutic procedures
- Monitoring patient progress
Activities
- Clinical Team Leader and Staff Trainer.
- Member of Phi Sigma Sigma Sorority - Delta Iota Chapter- affiliated in Philanthropy of National Kidney Association.
- HOSTS Mentoring.
- Member of AAMA as a Registered Medical Assistant.
- Current member of the National Honor Society through Grand Rapids Community College.
Certification
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
- CPR/BLS Certified
Timeline
Registered Medical Assistant
Muskegon Family Care
06.2023 - Current
Registered Medical Assistant
Cancer and Hematology Centers of West Michigan
08.2020 - 06.2023
Registered Medical Assistant
Shoreline Pediatrics
07.2018 - 02.2020
Registered Medical Assistant
Lakeshore Family Care
07.2013 - 04.2018
Regional Sales Manager
Midnite Sun & Cruise
01.2012 - 01.2014
Externships
01.2010 - 01.2011
Associate of Science - Practical Nursing
Grand Rapids Community College
CMA (Certified Medical Assistant) -
Orchard View Business & Education
CNA (Certified Nurse Aide) -
Orchard View Business & Education
General Education -
Central Michigan University
High School Diploma -
Spring Lake High School
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
- CPR/BLS Certified
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