Brooke Jones
Omaha,NE
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Wrangler
Nebraska Game & Parks
Louisville, NE
03.2020 - Current
- Assisted in daily animal care and management tasks, ensuring well-being of livestock.
- Learned and adhered to safety protocols during handling and grooming of horses.
- Supported team in maintaining clean and organized stables and facilities.
- Engaged in training exercises, enhancing skills in horseback riding and animal behavior understanding.
- Observed and reported health issues or behavioral changes in animals to supervisor.
- Participated in routine feeding schedules, ensuring nutritional needs of all animals were met.
- Guided diverse groups through trails, ensuring safety and enjoyment during excursions.
- Trained new guides on best practices in navigation, customer service, and environmental stewardship.
Server
Langdon's Bar & Grill
Gretna, NE
08.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed table assignments and coordinated seating arrangements to optimize workflow during peak hours.
- Trained and mentored new staff on menu knowledge, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders for optimal dining experience.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Car Detailer
H&H ONYX Automotive
Omaha, NE
08.2023 - 05.2025
- Executed comprehensive vehicle cleaning and detailing processes to enhance appearance and customer satisfaction.
- Utilized high-pressure washers, vacuums, and polishing tools to deliver quality service efficiently.
- Trained new team members on detailing techniques and safety protocols to ensure consistent service standards.
- Developed streamlined workflows for interior and exterior detailing tasks, improving overall efficiency.
- Conducted inspections on completed vehicles to ensure adherence to quality control standards before delivery.
- Maintained inventory of cleaning supplies and equipment, optimizing resource usage while minimizing waste.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Education
High School Diploma -
Louisville Public Schools
Louisville, NESkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Veterinary care
- Dependable and hardworking
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
Timeline
Server
Langdon's Bar & Grill
08.2025 - Current
Car Detailer
H&H ONYX Automotive
08.2023 - 05.2025
Wrangler
Nebraska Game & Parks
03.2020 - Current
High School Diploma -
Louisville Public Schools