Brooke Jones-Hudgins
Southfield,MI
Summary
Delivered exceptional service in fast-paced environments, ensuring customer needs were met promptly and effectively. Collaborated with teams to enhance operational efficiency during peak hours, resulting in improved service delivery. Managed cash transactions and point-of-sale systems with precision, minimizing discrepancies and enhancing financial accuracy. Also balancing drawers and safes to the right amount. A strong communicator and problem solver, dedicated to fostering a positive team environment and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Team Member
Dave’s Hot Chicken
East Lansing, MI
01.2026 - Current
- Processed customer orders efficiently, ensuring accuracy in food preparation and delivery.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Collaborated with team members to streamline operations during peak service hours.
- Trained new staff on menu items, food safety practices, and operational procedures.
- Resolved customer inquiries and complaints effectively, ensuring a positive dining experience.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Crew Members
Honey Baked Ham
Beverly Hills, US
03.2024 - Current
- Delivered exceptional customer service by actively engaging with customers and addressing their needs in a fast-paced environment.
- Collaborated with team members to efficiently prepare and serve food and beverages during peak hours.
- Handled cash transactions and managed the point-of-sale system with accuracy and attention to detail.
Shift Leader
Penn Station East Coast Subs
Beverly Hills, US
11.2021 - Current
- Led a team of employees to achieve daily operational goals and maintain high levels of customer service.
- Trained and mentored new staff members to enhance performance and foster a collaborative work environment.
- Resolved customer complaints promptly and effectively, enhancing overall customer satisfaction ratings.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Utilized point-of-sale systems to manage transactions and track sales data accurately.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Analyzed sales reports to identify trends and make informed decisions for operational improvements.
- Managed cash handling procedures to minimize discrepancies and ensure financial accuracy.
Education
Bachelor's Degree - Criminal Justice
Michigan State University
East Lansing, United States01.2028
High School Diploma - undefined
Wylie E Groves High School
Beverly Hills, MI, United States01.2024
Skills
- Positive Attitude
- Conflict Resolution
- Multitasking
- Customer Service
- Team Leadership
- Problem Solving
- Point-of-Sale Systems
- Cash Handling
Timeline
Team Member
Dave’s Hot Chicken
01.2026 - Current
Crew Members
Honey Baked Ham
03.2024 - Current
Shift Leader
Penn Station East Coast Subs
11.2021 - Current
Bachelor's Degree - Criminal Justice
Michigan State University
High School Diploma - undefined
Wylie E Groves High School