Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BROOKE JORDAN

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hiring Manager

Relax Bar And Grill
01.2024 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.

Elite Concierge

Michael's VIPS / Travel With Sohl
05.2015 - Current
  • Navigating delicate family dynamics and maintaining optimal attitude and experience.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Assistant General Manager

Little Spirit
01.2021 - 01.2023
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Developed performance management systems that promoted employee growth and development.
  • Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.

Education

Certificate - Servsafe Alcohol, Servsafe Management

Servsafe
National Program Online
10.2022

Skills

  • Problem Anticipation and Resolution
  • Staff Management
  • Suggestive Selling
  • Superior customer service
  • Cleanliness standards
  • Social Media Marketing
  • Workplace Safety
  • Event Coordination

Certification

Servsafe Management Course

Timeline

Hiring Manager

Relax Bar And Grill
01.2024 - Current

Assistant General Manager

Little Spirit
01.2021 - 01.2023

Elite Concierge

Michael's VIPS / Travel With Sohl
05.2015 - Current

Certificate - Servsafe Alcohol, Servsafe Management

Servsafe
Servsafe Management Course
BROOKE JORDAN