BROOKE JORDAN
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hiring Manager
Relax Bar And Grill
01.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Elite Concierge
Michael's VIPS / Travel With Sohl
05.2015 - Current
- Navigating delicate family dynamics and maintaining optimal attitude and experience.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Assistant General Manager
Little Spirit
01.2021 - 01.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed performance management systems that promoted employee growth and development.
- Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
Education
Certificate - Servsafe Alcohol, Servsafe Management
Servsafe
National Program Online10.2022
Skills
- Problem Anticipation and Resolution
- Staff Management
- Suggestive Selling
- Superior customer service
- Cleanliness standards
- Social Media Marketing
- Workplace Safety
- Event Coordination
Certification
Servsafe Management Course
Timeline
Hiring Manager
Relax Bar And Grill
01.2024 - Current
Assistant General Manager
Little Spirit
01.2021 - 01.2023
Elite Concierge
Michael's VIPS / Travel With Sohl
05.2015 - Current
Certificate - Servsafe Alcohol, Servsafe Management
Servsafe
Servsafe Management Course
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