Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brooke Judd

Brooke Judd

Rockford,IL

Summary

To find long term employment in the Customer Care/ Hospitality industry. With vast experience and knowledge along with an outgoing, fun, professional personality. A uniquely qualified candidate authorized to work in the US for any employer. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience

Work History

Manager

By The Dozen Bakery
07.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed over 50 customer calls per day. Adding additional sales and service to the company.

Server

Olympic Tavern
03.2018 - 08.2022
  • Food Service at upscale American fare restaurant that has been a Rockford Institution since 1943
  • Duties include: familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi course meals and having full knowledge of POS system
  • Menu Knowledge: Memorize details of daily specials and seasonal menu items and options, as well as rotating craft beer options
  • Up selling: Direct customers to meal add in’s and speciality drinks of perceived value to increase sales
  • Successes: Quickly learned new seasonal menus by launch time, additional duties for special events and parties
  • Consistently praised in customer service for friendliness and efficiency
  • For the US Military
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Sourcing Expert

SupplyCore
04.2018 - 01.2020
  • This position is responsible for independently negotiating and maintaining best pricing for new items and for recurring items within designated contracts
  • Position provided technical review of parts and drawings and maintain database for on-going technical data updates from customer
  • Maintained a sufficient supplier base per item to meet contact specifications
  • Essential Functions:
  • Cultivates relationships with tiered suppliers for the contract
  • Maintains effective annual cost and lead time for contract
  • Maintains at least three suppliers where possible based on contract quality requirements
  • Establishes tiered supplier data base per item
  • Oversees team resolution of contract non-conformance issues
  • Works with the team to address non- conformances and any quality issues takes appropriate action so resolution can be implemented
  • Response to customer questions promptly and accurately
  • Ensures quotes for product meet contract requirements and customer needs
  • Adheres to sourcing and purchasing procedures and policies, including sourcing requirements
  • Performs other duties as assigned
  • High level of negotiation skills
  • Able to pass a Federal Bureau of Investigation (FBI) fingerprint check
  • Able to pass a National Agency with Written Inquires (NACI) check
  • Proven ability to communicate effectively
  • Excellent customer service skills
  • Excellent organizational and time management skills
  • Proven ability to meet deadlines
  • Ability to read, write, speak, and understand the English language
  • Experience using JDEdwards EnterpriseOne Software.

General Manager

GNC Corporate
01.2017 - 08.2017
  • Manage the overall operations of a high end, well known national health food store with multiple employees
  • Evaluate business activity in analysis of store and inventory performance
  • Generate daily, weekly and monthly statements to assess performance and report activities
  • Control inventory and product life, review expenses, and approve invoices
  • Hire and train top staff to ensure outstanding performance
  • Oversee, schedules, time cards, audits and
  • Customer service levels to ensure performance excellence
  • Maintain inventory knowledge and team proficiency
  • Among all staff members
  • Boosted sales and maximized profits through a decrease in inventory on hand in response to vendor policies
  • For out of date products
  • Organized special activities for customer appreciation and arranged all in store promotions to drive interest
  • Cultivated relationships with key vendors and maximized revenues and product promotions
  • Conducted performance evaluations on each employee
  • Verified cash handling and paperwork management,
  • Through surprise audits.

General Manager

Family Video
06.2014 - 09.2015
  • Run a very fast paced, high intensity retail store, which includes overseeing 4-15 employees
  • All hiring, training, coaching, discipline and termination of employees
  • All scheduling for a store open 14 hours a day, 365 days a year
  • All inventories for up to 30,000 units of inventory are completed daily, weekly, and quarterly
  • All ordering for consumable products on a weekly and monthly basis
  • All daily tasks needed to run a
  • Successful, million dollar revenue retail store, including having lease tenants in shared building
  • Create and execute monthly community outreach programs to invite new customers in and building the
  • Business over a period of a year, where we are now 14% above last's year's sales and beating company
  • Average of over 800 stores by 8%.

Asst. General Manager of Midwest

Buffalo Wild Wings Corporation
04.2005 - 01.2010
  • New Restaurant Opener for Corporate Headquarters
  • As a new restaurant opener, I traveled the country opening new Buffalo Wild Wings, training up to 80 team
  • Members at a time
  • Including training the managers how to be managers, how to run and operate a multi-million dollar restaurant
  • From day to day
  • Hiring/firing, training procedures, EEO procedures, human resource needs and how to comply by law by
  • Each state
  • How to remain food and beverage department of health state certified
  • I trained each team member how to
  • Interact with guests, while keeping customer service at the center of it all
  • How to upsell, how to raise each ticket price by $2-$4 dollars, averaging a $1000 per day increase for each
  • Store
  • Keeping food costs low by reducing waste and theft issues
  • When I moved to the Midwest training facility I
  • Trained new general managers to be managers
  • Basically training them to do what I did and then send them
  • To their own store.

Education

High School Diploma -

Freeport Senior High School
Freeport, IL
06.1992

Skills

  • Customer service (10 years)
  • Customer service oriented (10 years)
  • RETAIL SALES (10 years)
  • Sales
  • Inventory (10 years)
  • Sales (10 years)
  • Microsoft Office (3 years)
  • Outlook (7 years)
  • Data Entry (10 years)
  • Negotiation
  • Management
  • Friendly, outgoing, and charismatic personality well suited for any fast paced, customer service position

Timeline

Manager

By The Dozen Bakery
07.2022 - Current

Sourcing Expert

SupplyCore
04.2018 - 01.2020

Server

Olympic Tavern
03.2018 - 08.2022

General Manager

GNC Corporate
01.2017 - 08.2017

General Manager

Family Video
06.2014 - 09.2015

Asst. General Manager of Midwest

Buffalo Wild Wings Corporation
04.2005 - 01.2010

High School Diploma -

Freeport Senior High School

Similar Profiles

CREATE PROFILE
Brooke Judd