Brooke Jurney
Brandon,USA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Ophthalmology Technician
Northeast Eye Care
07.2019 - Current
- Taking patient medical histories
- Coordinating patient scheduling
- Pre-testing patient vision
- Operate office equipment, such as fax machines, copiers, or multi phone systems
- Taking patient payments
- Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
Receptionist
Genesis Physical Therapy
01.2018 - 07.2019
- Positively greeting patients at front desk
- Manage check-in and check-out processes
- Oversee scheduling and answering phone
- Manage patient forms
- Eye exams and pre-testing
- Patient payments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Animal Medical Hospital
02.2016 - 09.2017
- Identify and work compassionately with clients in various emotional states
- Answer and triage phone calls from clients
- Schedule appointments and schedule procedures
- Check-in clients
- Client call backs
- Discharge patients
- Process payments
- Maintain proper documentation in the electronic medical records
- Relay appropriate information to/from clients to doctors and/or management
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Lunch Clerk
Hartfield Academy
09.2015 - 02.2016
- Supported customer inquiries by providing information and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Shift Leader
Palm Beach Tan
01.2015 - 09.2015
- Spray Tan, wash and fold towels
- Maintain and sanitize all tanning bed and equipment
- Sales production, employee time sheets and payroll
- Responsible for supervision of employee training, maintaining everyday phone calls to clientele
- Advertisements for seasonal sales and merchandise
- Operate cash registers and computer sales transactions and collect payment
- Opening/Closing procedures
- Balance the cash drawer at the end of the day, make a daily deposit
Teacher/Instructor
Bright Minds Learning Center
08.2014 - 01.2015
- Plan activities in accordance with curriculum objectives developmentally appropriate practices
- Report progress of children to parent
- Meet parents face to face, provide a healthy, happy environment for children
- Participated in staff meetings to share insights on curriculum planning, classroom management techniques, and best practices for child care settings.
- Complied with state and federal child care provider guidelines and regulations.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Education
High School Diploma -
Skills
- CPR Certified
- General Booking
- Filing
- Scheduling
- Data Entry
- AVI-Mark software
- Revolution Software
- WebPt/Advancedmd
- Ophthalmic imaging
- Insurance verification
- Electronic medical records
- HIPAA
- Contact lens fitting
Timeline
Ophthalmology Technician
Northeast Eye Care
07.2019 - Current
Receptionist
Genesis Physical Therapy
01.2018 - 07.2019
Receptionist
Animal Medical Hospital
02.2016 - 09.2017
Lunch Clerk
Hartfield Academy
09.2015 - 02.2016
Shift Leader
Palm Beach Tan
01.2015 - 09.2015
Teacher/Instructor
Bright Minds Learning Center
08.2014 - 01.2015
High School Diploma -
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