Brooke Karas
Streamwood,IL
Summary
Dynamic Sales Associate with proven expertise in customer needs assessment and product sales honed at Bath and Body Works. Excelled in guest relations management and promotional support, enhancing customer service and sales efforts. Demonstrated ability to maintain high-volume dining environments and ensure order accuracy, boosting guest satisfaction and repeat business. Skilled in cash handling and payment processing, with a flair for creating memorable customer experiences. Reliable and friendly customer service worker with experience in fast-paced environments. Skilled at taking orders, and delivering excellent customer service. Highly organized and efficient multitasker with a knack for anticipating customer needs.
Overview
4
4
years of professional experience
Work History
Receptionist
Heartland Animal Hospital
05.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Sales Associate
Bath and Body Works
05.2023 - 12.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Restocked inventory
- Maintained a positive reputation in the industry through networking and support of fellow co-workers
- Managed online orders and pick-ups
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
Waitress
Golden Nugget
04.2021 - 12.2021
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Processed accurate cash and credit card transactions
- Assisted customers with menu selections and answered questions regarding food items and beverages
- Continuously monitored tables for any additional requests or assistance needed by guests
- Managed closing duties such as counting money and cleaning
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers
- Cleared dishes promptly after each course was completed while ensuring table settings were reset properly
- Upsold drinks and desserts, boosting sales and profit
- Complied with health department regulations to prevent foodborne illness
- Greeted guests in a friendly and professional manner, taking orders accurately
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Supported other servers, running food and refilling beverages to meet team goals
- Assisted with menu selections, offering helpful suggestions when needed
- Developed effective relationships with co-workers, management team members and customers through positive communication
Sales Associate
Hot Topic
12.2020 - 03.2021
- Helped customers find and select products
- Organized merchandise displays to promote higher levels of customer engagement
- Handled customer complaints and inquiries in a courteous and efficient manner
- Engaged with guests to understand and anticipate customer service needs
- Provided accurate information about products, prices and availability both in person and over the phone
- Built relationships with potential customers by providing helpful advice on product selection
- Tagged new merchandise for sale and updated signs
- Introduced promotions and sale opportunities, enticing customers
- Followed checklist to complete retail store opening and closing activities
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Assisted with training and mentoring new team members
Education
Bachelor of Arts (B.A.) - Environmental Studies and English Language Arts Candidate
Aurora University
Aurora, IL05.2026
High School Diploma - undefined
Streamwood Highschool
05.2022
Skills
- Product Sales
- Promotional support
- Time management
- Guest Relations Management
- Customer Service
- High-volume dining
- Order Accuracy
- Cash Handling
- Organization skills
- Handling Complaints
- Payment Processing
- Telephone skills
Languages
French
Limited Working
Timeline
Receptionist
Heartland Animal Hospital
05.2024 - 10.2024
Sales Associate
Bath and Body Works
05.2023 - 12.2023
Waitress
Golden Nugget
04.2021 - 12.2021
Sales Associate
Hot Topic
12.2020 - 03.2021
High School Diploma - undefined
Streamwood Highschool
Bachelor of Arts (B.A.) - Environmental Studies and English Language Arts Candidate
Aurora University
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