BROOKE KENDALL
Grand Rapids
Summary
Experienced team lead with a demonstrated history in the Healthcare industry. Hardworking and passionate healthcare professional skilled in customer/patient services, account management, and financial services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Patient service Representative
Mary Free Bed Rehabilitation Hospital
07.2025 - Current
- Verify patient's insurance information, and update records as needed.
- Transcribe incoming referrals for different types of therapy.
- Quickly adapt to the way different
- Insuring to analyze all required demographic, insurance/financial, and clinical data elements necessary to register patients.
- Properly respond to telephone, electronic, or face-to-face inquiries from patients or healthcare teams.
- Travel to offsite locations to cover PTO, call- ins, or when needed.
Patient Service Representative
Wilcox Chiropractic
04.2022 - 07.2025
- Check patients in for appointments and collect any payment due.
- Schedule appointments and manage patient waitlist
- Managed inventory of products and ordered as needed.
- Verify patients insurance coverage and benefits, ensuring they understand any copayments, deductibles, or out-of-pocket costs.
- Coordinate with Chiropractor and massage team to manage the clinics schedules and accommodate any necessary adjustments or emergencies.
9-1-1 Emergency Medical Dispatcher & EMT
Rockford Ambulance
12.2021 - 04.2022
- Quickly assess the situation based on the caller's information to determine the level of urgency.
- Dispatch ambulance that's the appropriate distance from the call based on the severity/level of the call.
- Made sure to ask key questions to assess the type of emergency, severity of injuries or medical issues.
- Offer clear, step by step instructions to the caller or by-standers, such as CPR, bleeding control, or positioning the patient safely.
- Maintained composure under pressure, ensuring calm communication.
- Utilized advanced dispatch software for efficient call management.
Care Coordinator
Cascade Trails Senior Living
06.2018 - 12.2021
- Educate patient and family members on self-care practices, health conditions, next step suggestions, and medication information/instruction.
- Covered any call ins for care staff, on call every other week.
- Conduct comprehensive assessments of patient's needs, including medical, emotional, social and financial factors.
- Complete medication pass for morning and afternoon patients, making sure to properly document all completed medication passes and refusals.
- Preformed ADL's daily, making sure all patients are checked, changed, showered and dressed for the day.
- Track/Monitor patient progress or decline. Maintain detailed, up to date records of patient interactions, care plans, treatment progress, and any changes in patient status
Education
EMT/9-1-1 Dispatch License -
Life EMS Academy
Grand Rapids, MI01.2022
American Sign Language Interpreting
Lansing Community College
Lansing, MI01.2020
Highschool - undefined
Forest Hills Northern Highschool
Grand Rapids, MI01.2019
Skills
- Healthcare regulations
- Medical terminology proficiency
- Customer service
- Team leadership
- Exceptional communication
- Multitasking and organization
Certification
- Emergency Medical Technician (EMT)
- Certified 9-1-1 Emergency Medical Dispatch Certified
- CPR/AED/First Aid Certified- Certified
Languages
American Sign Langage
Limited Working
Timeline
Senior Patient service Representative
Mary Free Bed Rehabilitation Hospital
07.2025 - Current
Patient Service Representative
Wilcox Chiropractic
04.2022 - 07.2025
9-1-1 Emergency Medical Dispatcher & EMT
Rockford Ambulance
12.2021 - 04.2022
Care Coordinator
Cascade Trails Senior Living
06.2018 - 12.2021
Highschool - undefined
Forest Hills Northern Highschool
EMT/9-1-1 Dispatch License -
Life EMS Academy
American Sign Language Interpreting
Lansing Community College