BROOKE KIMBALL
Bradenton
Summary
Highly motivated individual with experience in the hospitality industry. Proven track record of providing excellent customer service, managing restaurant staff and delivering exceptional food quality. Skilled in developing menus and maintaining inventory. Passionate about creating an enjoyable and positive atmosphere in the restaurant.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Camden Central
08.2024 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
WAITRESS SUPERVISOR
Market Street
11.2022 - 08.2023
- Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions.
- Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness.
- Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
BARISTA
Bubble and Bean
02.2021 - 01.2022
- Operated cash registers and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
MANAGER
Party Game Express
01.2016 - 02.2019
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
Education
High School Diploma -
Corner Canyon
Draper, UT05-2021
Skills
- Seating Assignment Preparation
- Dining Customer Service
- Preparing Guest Salads
- Kitchen Staff Coordination
- Customer Service
- Billing and Payment Processing
- Customer Needs Assessments
- Professional Relationships
- Table Setting Arrangements
- Telephone etiquette
- Data entry
- Problem-solving skills
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
- Filing
- Guest relations
- Office management
- Effective planning
- Mail sorting
- Mail handling
Timeline
Front Desk Receptionist
Camden Central
08.2024 - 04.2025
WAITRESS SUPERVISOR
Market Street
11.2022 - 08.2023
BARISTA
Bubble and Bean
02.2021 - 01.2022
MANAGER
Party Game Express
01.2016 - 02.2019
High School Diploma -
Corner Canyon
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