Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brooke Kistler

Tallahassee,Florida

Summary

Motivated, resilient, and passionate leader with experience in leading high level business strategy, process execution and improvement, succession, and development

Overview

11
11
years of professional experience

Work History

Market Asset Protection Manager

Walmart
05.2023 - Current
  • Enforced strict compliance with company policies pertaining to cash handling procedures, minimizing instances of internal fraud or errors in accounting processes.
  • Facilitated cross-functional collaboration between sales, operations, and loss prevention teams to address concerns impacting overall store performance.
  • Installed and maintained covert security equipment.
  • Built cross-functional relationships with business partners to reduce losses.
  • Streamlined processes for reporting incidents, ensuring accurate documentation and timely follow-up on all reported issues.
  • Developed strong relationships with local law enforcement agencies to facilitate cooperation in deterring crime and apprehending suspects when necessary.
  • Collaborated with store management to develop action plans addressing specific areas of high risk or vulnerability within the market.
  • Created targeted training programs for staff members to increase awareness of potential risks and best practices for preventing losses.
  • Elevated overall market asset protection standards by regularly assessing program effectiveness and implementing necessary adjustments in line with industry best practices.
  • Conducted thorough investigations into cases of internal theft, resulting in the identification and termination of dishonest employees.
  • Managed a team of asset protection associates, providing training and guidance to ensure consistent performance in preventing theft and reducing losses.
  • Performed thorough cash audits and deposit investigations.
  • Implemented cost-saving measures by optimizing allocation of resources across various asset protection initiatives within the market.
  • Bolstered vendor compliance by maintaining regular communication with suppliers and conducting audits to ensure adherence to established protocols for product security.
  • Improved overall store safety for employees and customers by enforcing asset protection policies and procedures.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Store Manager

Walmart
08.2021 - 05.2023
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Store Lead

Walmrt
01.2020 - 08.2021
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Improved communication between departments by establishing weekly meetings focused on collaboration and problemsolving.
  • Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Asset Protection Assistant Store Manager

Walmart
11.2017 - 10.2020
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reported issues to higher management with great detail.
  • Created and maintained safe and secure work environments for employees.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Mechanic

Army
05.2013 - 05.2020
  • Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
  • Extended the lifespan of power generation equipment through timely and thorough inspections.
  • Increased productivity by training new technicians in proper diagnostic techniques and repair procedures.
  • Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Established effective communication channels to relay vital information between units during operations.
  • Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Risk-assessed environments and implemented appropriate security measures.
  • Operated and maintained armored vehicles.
  • Implemented tactics, procedures, and techniques for defense systems.

Lean Champion

Armstrong Flooring
01.2014 - 06.2016
  • Improved process efficiency by implementing lean methodologies and identifying areas for optimization.
  • Reduced waste in production processes through continuous improvement initiatives and root cause analysis.
  • Enhanced overall productivity with the development of standard work instructions and visual management tools.
  • Increased employee engagement, promoting a culture of continuous improvement and teamwork.
  • Streamlined workflow to reduce lead times and improve customer satisfaction.
  • Collaborated cross-functionally to identify opportunities for cost reduction and quality improvement.
  • Trained team members in Lean principles, equipping them with the necessary skills to improve operational efficiency.
  • Conducted regular Gemba walks, ensuring adherence to Lean standards across all departments.
  • Implemented 5S methodology throughout the facility, improving workplace organization and safety standards.
  • Facilitated kaizen events resulting in actionable improvements that increased throughput rates.
  • Analyzed value stream maps to identify bottlenecks, redundancies, and non-value-added activities for elimination or reduction.
  • Championed change management initiatives by effectively communicating the benefits of Lean adoption at all levels within the organization.
  • Drove continuous improvement projects that resulted in reduced cycle times, increasing overall capacity utilization rates.
  • Coached employees on problem-solving techniques such as A3 reports, fishbone diagrams, and Pareto charts for more effective resolution of issues.
  • Established a culture of respect for people by fostering open communication, employee involvement, and recognition of achievements.
  • Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices and systems.
  • Collaborated with production and engineering to schedule and complete projects and special assignments and identify opportunities for short and long-term improvements.
  • Responded to business unit managers' requests to improve productivity and increase process competence.
  • Updated processes and process maps to improve material flow throughout factory.
  • Utilized fishbone diagrams and failure mode effects analysis to attack critical customer complaint issues.

Education

No Degree - Mechanics

Us Army School of Ordnance
Ft. Lee, Virginia
12.2014

High School Diploma -

Warren Central Highschool
Vicksburg
05.2013

Skills

  • Loss prevention expertise
  • Staff Training
  • Interviews and interrogations
  • Cost Reduction
  • Vendor Relations
  • Data Analysis
  • Team Training
  • Inventory Control

Accomplishments

Market Asset protection Manager of the quarter, Q3, 2023 Region 14

Market Asset protection Manager of the quarter Q3, 2023 Southeast BU

Timeline

Market Asset Protection Manager

Walmart
05.2023 - Current

Store Manager

Walmart
08.2021 - 05.2023

Store Lead

Walmrt
01.2020 - 08.2021

Asset Protection Assistant Store Manager

Walmart
11.2017 - 10.2020

Lean Champion

Armstrong Flooring
01.2014 - 06.2016

Mechanic

Army
05.2013 - 05.2020

No Degree - Mechanics

Us Army School of Ordnance

High School Diploma -

Warren Central Highschool

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Brooke Kistler