Brooke Kite
Auburn,CA
Summary
- Twenty years of professional experience in diverse customer service environments.
- Hardworking and reliable employee with strong ability to be highly organized, proactive and punctual with an team-oriented mentality.
- Hands-on Machine Operator offering experience working in manufacturing settings and operating machinery for production.
- Experience in demonstrating the ability to solve complex mathematical concepts and use gauging techniques to inspect parts and conduct measurements.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Humpty Dumpty Kitchen
Grass Valley
01.2025 - 06.2025
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Cleared table and bussed dishes to allow for quick setups.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Ensured food quality before serving and presented meals in the most appetizing way.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Machine Operator/Deburr Specialist
Crosswind Machining
Grass Valley, CA
11.2024 - 12.2024
- Inspected part tolerance dimensions, cosmetic finishes, and measurements accurately with precision measuring tools such as; calipers, micrometers, pin gauges, microscopes, and toolmakers scopes.
- Made tool offset edits, adjusted machine controls, regulated speed/feed modes, changed tools and inserts to ensure dimensions met specific tolerances.
- Documented quality assurance and production records with in-process, 1st, and final inspections including final count of finished or rejected parts.
- Deburred, counted, labeled, packaged, and cleaned completed parts with ultrasonics using various cleaning methods and solutions.
- Maintained machines by checking hydraulic fluids, lubricant levels, cleaned chips out of chip pans and oil filters, wiped down machine of chips and fluids to keep machine operating at an optimum level.
- Loaded and unloaded bar feeders with various materials such as stainless steel and peek plastic.
- Frequently used verbal and written communication to maintain the quality and production of parts during manufacturing of all orders.
- Utilized extensive observational and testing skills to uphold high standards of quality during all production steps.
- Cleaned and organized work areas by mopping up and wiping down excess chips and lubricants.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Machine Operator/Shipping and Receiving Clerk
Morgan Advance Materials
Auburn, CA
04.2024 - 09.2024
- Coordinated and managed appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.
- Carried out clerical duties such as answering phone calls, responding to emails, creating and formatting inventory spreadsheets using Microsoft Excel & multiple software programs, preparing documents, reports, including office correspondence, and memos.
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Helped reduce loss and maintained facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements through multiple software applications.
- Scheduled large shipments and planned logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments.
- Compared shipment contents with paperwork to support inventory accuracy, records management, and routed materials to appropriate department.
- Obtained, processed, and tracked product orders, including shipping and receiving deliveries, registered them via computerized warehouse management systems and distributed packages and letters within the company.
- Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Painter
Affordable Painting
Grass Valley, CA
02.2023 - 11.2023
- Analyzed customer requirements to choose appropriate painting supplies.
- Set up 6’ to 32’ extension ladders safely.
- Applied paint to surfaces including walls, ceilings, baseboards, doors, and door casings.
- Readied surfaces and surrounding areas for painting with power washers, power sanders, sandpaper, scraping tools, tape, and other tools and materials.
- Covered surfaces with drop cloth or plastic to ensure protection from chemicals and paint.
- Repaired cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives prior to project start.
- Erected scaffolding, performed movable and immovable staging and various rigging to gain access to difficult areas; moved furniture and equipment as necessary.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Mixed paints and solutions and monitored consistencies.
Caregiver
Partners In Care Inc.
Auburn, CA
11.2022 - 02.2023
- Reported unexpected changes of the clients physical, mental or emotional health to the family and company, due to working in the memory care unit with Dementia and Alzheimer’s.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attended doctor appointments and ran errands.
- Monitored vital signs and medication use, documented variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Caregiver
Cascades Of Grass Valley
Grass Valley, CA
02.2022 - 11.2022
- Worked in memory care unit with Dementia and Alzheimer’s residents.
- Maintained clean and well-organized environment for the residents happiness and safety.
- Observed, documented, and reported patients for any changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for residents by communicating with family and other staff about concerns or challenges.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped residents with personal needs from exercise to bathing, toileting, and personal grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, compassionate, and quality care.
Groomer/ Bather
Petco
Grass Valley, CA
06.2021 - 02.2022
- Provided customer service in the form of consultations and explanation of services.
- Consulted with pet owners to make recommendations and gain understanding for desired services to competently execute great customer service.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
- Examined animals for injury or illness and documented symptoms to recommend for a veterinarian review as needed.
- Expertise of in-depth knowledge about pets’ potential health concerns and how to treat them with in-store products.
- Booked appointments, answered phone calls, and promoted new merchandise and rewards. Opened and closed the salon. Checked in and out customer’s pets.
Direct Support Professional
ResCare Day Program
Grass Valley, CA
02.2021 - 04.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored and documented health and well-being of clients and reported significant health changes.
- Completed weekly and monthly reports summarizing activities.
- Reported concerns to nurse supervisor to promote optimal care.
- Enhanced client wellbeing by supporting participation in recreational activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Documented client progress in charts and logbooks.
- Served meals and assisted immobile or disabled individuals with eating.
- Assisted client with personal hygiene, mobility and transportation.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with bladder and bowel needs by helping escort them to the restroom and providing any incontinence supplies.
Sales Associate/Floor Staff
Kmart Store
Auburn, CA
04.2018 - 03.2019
- Continuously exceeded sales goals and improved profitability via strategic prospecting.
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and issued change for cash transactions; and balanced drawer at the end of each shift.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Education
High School Diploma -
Chana High School
Auburn, CA06.2009
Skills
- Earned Highest Sales Award among five Kmart/Sears holdings Stores
- Repeatedly received awards for cash handling accuracy and rewards sign ups
- Deburr Specialization
- OSHA Certification
- PPE Compliance
- Shipping and Labeling
- Problem-Solving
- ISO 9001:2015
- Teamwork and Good Communication
- Following Instructions
- Attention to detail
- Empathetic & Patient
- Trained on running multiple different models of CNC machines
- Plating & Metallization Operation
- Painting Operation
- Laser Machine Operation
- Materials/Components Assembly
- Ultrasonic Cleaning & Furnace Operation
- Lapping & Radial Drill Press Machine Operation
- Mill, Lathe, & Centerless Grinding Machine Operation
- Toolmakers Scope and Microscope Operation
- Machining and deburring a number of various different parts sizing down to one thousandth of an inch
Timeline
Restaurant Hostess
Humpty Dumpty Kitchen
01.2025 - 06.2025
Machine Operator/Deburr Specialist
Crosswind Machining
11.2024 - 12.2024
Machine Operator/Shipping and Receiving Clerk
Morgan Advance Materials
04.2024 - 09.2024
Painter
Affordable Painting
02.2023 - 11.2023
Caregiver
Partners In Care Inc.
11.2022 - 02.2023
Caregiver
Cascades Of Grass Valley
02.2022 - 11.2022
Groomer/ Bather
Petco
06.2021 - 02.2022
Direct Support Professional
ResCare Day Program
02.2021 - 04.2021
Sales Associate/Floor Staff
Kmart Store
04.2018 - 03.2019
High School Diploma -
Chana High School