Brooke Klement
Scottsdale,United States
Summary
Friendly and reliable associate skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Food and Beverage Associate
Talking Stick Resort
12.2014 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Server
Thai 9
04.2006 - 09.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
OE
03.2003 - 04.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Sequoia Village High School
Mesa, AZ05.2002
Skills
- Developing Training Programs
- Rotation Procedures
- Production Standards
- Phone Orders
Timeline
Food and Beverage Associate
Talking Stick Resort
12.2014 - Current
Server
Thai 9
04.2006 - 09.2014
Server
OE
03.2003 - 04.2006
High School Diploma -
Sequoia Village High School
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