Brooke Koller

• Provide direct care to individuals with intellectual and developmental disabilities
• Assist with daily routines including cleaning, cooking, feeding, and personal hygiene
• Drive individuals to medical appointments and activities in the community
• Assist with the learning and development of independent and community-based skills
• Ensure program documentation and billable records are completed accurately and timely

● Effectively managed point-of-sale transactions, accurately processed payments, and provided product recommendations based on customers' needs to provide exceptional customer service

● Maintained inventory control by restocking shelves, organizing merchandise, and ensuring the store's appearance was clean and orderly

● Assisted with store opening and attended to 30 animals daily, ensuring proper care was delivered

● Collaborated with team members to enhance operational efficiency and contributed to a positive work environment

● Followed a logistical system of distributing boxes while communicating with Process Assistants and Operations to excel in quality control

● Organized 700 boxes daily by location to strategically build shipment pallets

● Adapted to the dynamic organizational process of the shipments of various packages across four states

● Provided resources and interact with clientele to meet their housing and other living needs while following community rental guidelines

● Assisted with the housing application process as well as moving process to alleviate troubles related to homelessness

● Implement house tours and calls to ensure program guidelines are followed and case information is documented

● Answered questions and advise customers on merchandise selection

● Designed and set up advertising signs and display of merchandise on shelves, counters, or tables to attract customers and promote sales

● Implemented and completed layaway and online orders in a timely manner to ensure customer satisfaction

● Conducted internet-based and library research for the Sociology Department at The University of South Alabama

● Analyzed research on gerontology and create plan to better the elder community for the city of Mobile