BROOKE KORICH

● Successfully revitalized the board structure by identifying and recruiting high-impact board members, leveraging diverse skill sets to strengthen governance and decision-making processes.

● Facilitating structured board meetings of 18 members with predetermined agendas.

● Managed and coordinated fundraising for our inaugural event for 200 attendees raising funds not in this year's planned budget.

● Developing, implementing, monitoring, and assessing the organization's programs.

● Partnering with the Vice President and Senior Board members to help ensure the Board's directives, policies, and resolutions are carried out.

● Developing and maintaining beneficial relationships with donors, funders, supporters, collaborators, allies, vendors, and other stakeholder.

● Championing the organization and advocating its mission to internal and external partners.

● Leading the organization's planning processes.

• Led meetings, keeping staff informed of changes or new requirements in policies and procedures
• Located and notified customers of delinquent accounts by mail, telephone, and personal visits to solicit payment
• Managed paper and electronic filing systems by recording information, updating paperwork, and maintaining documents, such as patient records
• Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met
• Documented and distributed messages to support timely communications
• Resolved and de-escalated issues to address patient concerns.

• Performed Human Resource duties by conducting new hire orientation and administering benefits
• Ensured that accounts payable procedures are processed timely and accurately
• Maintained resident, business office, and personnel files, ensuring all proprietary, financial, employeeand resident information is kept confidential
• Processed workers compensation claims
• Regularly acts as the Manager on Duty for the facility
• Engages regularly with residents, visitors, family of residents, and co-workers
• Responsible for interviewing and hiring employees to increase company's productivity and profitability with quality workers.

• Organized special trips for residents and accompany groups throughout each excursion
• Assisted residents with developing and maintaining positive social skills, mental aptitude, confidenceby having strong interpersonal connections
• Facilitated activities such as one-on-one time, small and large groups, to engage residents in facilitylife, including Brain Health University, Resident Council and Happy Hour Friday activities
• Updated concierge's book with the most relevant visitor information, residential census, and residenttracking monitors
• Greeted visitors, staff members, families, and residents to provide personalized support while meetunique needs
• Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.