Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Kraft

Livonia ,MI

Summary

Dynamic leader with a proven track record at Target, enhancing operational efficiency and customer satisfaction. Excelled in shipping, receiving, and logistics oversight, while fostering teamwork and collaboration. Achieved significant improvements in fulfillment processes and customer service management, directly contributing to increased productivity and reduced turnover rates. Skilled in problem-solving and effective communication, adept at driving continuous improvement.

Overview

3
3
years of professional experience

Work History

Fulfillment Manager

Target
10.2023 - Current
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Used advanced planning tools to balance service, inventory, and resource utilization levels.
  • Achieved timely order processing by closely monitoring daily output goals against actual production volume.
  • Trained and supervised team members to ensure consistency in performance and adherence to company policies.
  • Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
  • Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Customer Service Manager

Target
09.2022 - 10.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.

Fulfillment Expert

Target
10.2021 - 09.2022
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Participated actively in regular safety trainings sessions.
  • Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.

Education

Childcare And Development

Schoolcraft College
Livonia, MI

Skills

  • Shipping and receiving
  • Warehouse operations
  • Customer relations
  • Staff training
  • Inventory monitoring
  • Logistics oversight
  • Inventory coordination
  • Quality assurance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Worker supervision
  • Excellent communication

Timeline

Fulfillment Manager

Target
10.2023 - Current

Customer Service Manager

Target
09.2022 - 10.2023

Fulfillment Expert

Target
10.2021 - 09.2022

Childcare And Development

Schoolcraft College

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Brooke Kraft